February 20, 2017 | Hawa Y. - "I like Audi Denver. Clean environment, nice bar area and friendly staff. Exceptional! My service advisor Ryan Reynolds is very knowledgeable, friendly and seem to like what he does. That is definitely a plus! Excellent!"
February 20, 2017 | Roger T. - "Service tech provided video inspection of car and explained repairs needed. This was truly exceptional."
February 19, 2017 | Timothy W. - "Great service. Appreciated the service video. Very polite and attentive."
February 19, 2017 | Michael G. - "I loved the video of what the service team did while my car was there."
February 19, 2017 | Eric D. - "I love my allroad!!"
February 18, 2017 | Kim C. - "All great. Had breakfast there. Good food - excellent service. Jared and I text which makes it very fast and efficient. He's been wonderful to work with. They washed the car for me. Love that."
February 17, 2017 | Don S. - "The late hours of the dealer are truly exceptional. The car was exceptionally clean, inside and out, when I picked it up. Previously with Mercedes, I came to expect the car to be cleaned on the outside. I'm really impressed with the Audi dealer cleaning the interior as well."
February 17, 2017 | Donna T. - "My service consultant was Steven Lucero. He was very welcoming, professional, & courteous. He explained the procedure for the recall on my Q5 & kept me updated as to what was found when looking at my vehicle. As always the Audi Denver dealership was immaculate, comfortable & offers a pleasant atmosphere while waiting on your vehicle. The staff members in every department greet everyone with a smile & offer refreshments. The staff members in the customer lounge also check periodically to see if you are comfortable or need anything at all. Audi Denver is my favorite dealership of all time! I love my 2011 Q5. It is
very special to me as I custom ordered it in Misano Red. I get so many compliments on it, especially when it's all shined up. The sales staff and the service department have always been exemplary. The service department has always done a great job on my vehicle & has always been honest in assessing the parts that need repaired or replaced. Thank you for taking care of my Q5 & keeping it safe on the road. I chose to wait on my vehicle for the recall service. I was given an estimated time for delivery that was very accurate. My Q5 is always left in great condition after service. I love the fact that the car is washed after every service. I plan to schedule a complete detail soon. I would like to commend Audi Denver for the addition of the video explaining the health of my vehicle done by the service technician. It is a wonderful tool for showing the customer the part of the vehicle that is being worked on & what is found when looking at brakes, tires, etc. for safety. The video is an excellent educational tool for each customer!"
February 17, 2017 | Brad H. - "Steven is a rock star! Always very helpful and kind. He's always really good. Always professional and represents the dealership with perfection. My car looks great, runs great!"
February 17, 2017 | Gary P. - "Ryan is very professional and efficient. Love working with him."
February 16, 2017 | Jeffrey J. - "I really like the text updates and the video of the walk around with the technician. Stan Walters did a terrific job."
February 16, 2017 | Salvador V. - "It was very nice to receive a video from technician about job done on my car."
February 15, 2017 | Suzanne B. - "Steven worked diligently to ensure that the car's problems were addressed."
February 15, 2017 | Daniel H. - "The video of the service sent to my phone was very nice."
February 14, 2017 | Rachel P. - "Very quick and easy! Love the video of mechanic working on my car! Very cool service!"
February 13, 2017 | Tamara F. - "Love my allroad. Thanks for taking good care of both of us!"
February 12, 2017 | Kristin S. - "Always a great experience at Audi Denver! The dealership is so beautiful and has a high level of design. I'm an architect, so truly appreciate beautiful aesthetics. Well done Audi! Love German design! Thank you for another high level experience Audi and the always amazing German engineering! Being a professional woman, thank you for how Denver Audi treats me with respect. I especially appreciated Audi's thoughtful Super Bowl ad! That was me as a small girl who went into a male dominated profession and I'm crushing it! I bought my Audi on my own hard earned dime!"
February 11, 2017 | Noel M. - "Yes I worked with a gentleman named Nick was exceptionally helpful attentive and professional service provider he answered all my questions he took time he went the extra mile to make sure as a customer all of my needs were met an exceptional individual and an awesome employee service like I have never had it any other auto dealership can't say enough good things about this employee because of his level of professionalism I will be returning for all our service at your Audi dealership."
February 10, 2017 | Elizabeth B. - "Stanley did a fantastic job and helped me get what I needed and didn't push me to do any unnecessary services."
February 10, 2017 | David B. - "Nick was great. He even provided a loaner at no cost. Love the late night hours."
February 9, 2017 | Joseph A. - "Exceptional attention given by Stanley Walters!"
February 8, 2017 | Aaron W. - "I know that I can always count on Robert Ward. He is my go to guy at Audi. Robert always has the answers to all of my questions. This guy is truly an asset to the service department and if I could, I would promote him immediately to Service Department Manager."
February 6, 2017 | Randy D. - "Robert is world class. After they fixed my speaker, they ran over something and my tire became flat. They had to order in a new one, but gave me a rental to use. Everything was fine."
February 4, 2017 | Stephen G. - "Email / text of service video was much appreciated and informative."
February 3, 2017 | Julie H. - "Stanley Walters is great to work with! Stanley is great. He explains everything well and is a true professional."
February 3, 2017 | David M. - "I have to commend Stanley and the shop foreman Josh on taking there time to try and solve the issue with my new car. They were diligent in looking at every angle to solve the issue."
February 2, 2017 | Alan S. - "Our service person was Christopher. He was very professional, courteous, and knowledgeable."
February 2, 2017 | Ryan J. - "I have the extended warranty, and I do have to say the service was amazing! The tech was fast and efficient. But I am bummed that my steering wheel is off center. It has been since I have had it, but I told the tech this and the only option provided was for me to have to pay $180+ for an alignment. Why it wouldn't be covered under warranty I will never know. We live so far away from the dealership that it never made sense to go all the way up there following when I first noticed it off center. I thought I could just take it in when it got its next service. But now here I am stuck with an aesthetic issue and it drives me nuts! But to pay anything for it to be fixed is a huge bummer. Just figured it would be covered since you pay so much for the extended warranty."
February 2, 2017 | Robert M. - "Stan Walters is the best to work with. Love the new video clips from the techs explaining what's going on with your vehicle. That was a truly exceptional idea!"
February 1, 2017 | Amy L. - "Very personable. Great service! There were appointments earlier than 7 days out, but I had a difficult schedule to coordinate with. Everything was smooth & easy. This is what service should be like everywhere! Excellent service from beginning to end. Love the video report. Keep up the great work!"
February 1, 2017 | Jim D. - "Bill was tremendously helpful and thoughtful, give him a raise."
January 31, 2017 | Susan M. - "Great explanation of the new video system and prompt text updates. The staff worked with my schedule as I was out of town when I called for the appointment. Very efficient and professional."
January 30, 2017 | Keith M. - "Nick Kopischke is a service advisor Audi Denver should make a concerted effort in retaining. He far exceeds my expectations! Very clean and organized. Nick Kopischke and his technician were instrumental in the success of the repair of my vehicle. Nick and his technician went the extra mile to make sure my vehicle was repaired. Nick worked with me nearly everyday my vehicle was in the shop and provided updates on the status of the repair and was always friendly during the repair process. He was a pleasure to work with and is a rarity in the business of service advisors. I personally have been in the automotive business for 25+ years in repair, sales and parts and I know a good automotive service worker when I see one! Effortless."
January 30, 2017 | Toni F. - "Loved the new video walk through regarding what services were performed on my car that Jared had informed me about going forward - great for customer knowledge, involvement & peace of mind! Jared was very thoughtful - when during a diagnostic there were a few items that needed to be addressed he knew it was going to take longer than I had planned for and offered to have me taken wherever I needed to go. Made my day so much more productive, I appreciate that. Great job - truly, keep up the good work! Jared was great, informed me on my next service & looked forward to being of service my next trip, handed me his card & said not to hesitate if I needed any assistance anytime to reach out to him."
January 30, 2017 | Nancy F. - "Ryan Reynolds did a truly exceptional job."
January 30, 2017 | Laura G. - "Stanley is amazing! I have worked with him in the past and is exceptional at communicating and making sure my Audi is serviced well. I did not wait this time as the service needed was more than 1.5 hours. With ease I was able to get a rental car and continue on with my day. I called to schedule an appointment and was able to get the day I requested. I LOVE my Audi Q7 and the service team at Audi. Thank you for a great experience! Communication was great. Also, I received a video from the actual service technician reviewed all the points of service with me and showed what he was doing on my car. Very impressive!"
January 30, 2017 | Jennifer M. - "Amazing. Never seen anything like this dealership.
January 30, 2017 | Wes B. - "Jared did an excellent job explaining all issues and tasks."
January 30, 2017 | Matthew M. - "Great Service Department."
January 30, 2017 | Traci J. - "Your service is exceptional. I will miss you when my lease ends."
January 28, 2017 | Diane F. - "Very kind and professional, explained everything clearly and understood my time limitation. Very impressed with the VIP service. It was my first time at Audi Denver and they went above and beyond what I expected. Since I work nearby this Audi dealer, I offered to take my husband's Q5 in for the service appointment. I drive an Infiniti FX35 but when I'm ready to replace it (or buy my 50th birthday present - a pre-owned sports car), I just may purchase an Audi TT or convertible sedan from Audi Denver. I was that impressed!"
January 28, 2017 | Kathleen M. - "The video of the diagnosis of the problem was absolutely amazing. What a fantastic way to communicate and demonstrate what repairs were needed! Keep the video in the act."
January 27, 2017 | Anthony K. - "I was grateful for being able to drop the car in unscheduled when something was occurring. The Service Team was very accommodating. The extended hours are absolutely helpful."
January 26, 2017 | Arthur K. - "Jared Chipkin is great."
January 26, 2017 | Daniel A. - "We were impressed with the use of video to show us the items that needed attention on our vehicle. It was very helpful to actually see the problems that our vehicle had. We purchased our Audi in 2006 from Audi Denver and have had all service on the vehicle done at this location. We have always been impressed with the courtesy and competence of the service department."
January 25, 2017 | Scott M. - "Mark Friends is the best tech you guys have."
January 23, 2017 | Elizabeth M. - "Nick was patient, attentive, friendly and thorough in answering my questions. Everyone in the dealership/service center is extremely helpful and friendly. I thought the video provided by the service department was unbelievable. Being able to see the breakdown of the condition of each of the parts is great! Its so nice to be able to trust a mechanic. I also was offered a loaner which makes everything so much more convenient and easy. A+++ experience."
January 23, 2017 | Pete S. - "By the time I dropped off my car and was back home with a loaner I received a video showing everything the mechanic noticed and wanted to bring to my attention. Blew me away. Service is second to none with the Audi Denver guys. My car was spotless. As I said, the service is second to none here. I was kept up to date the entire time by Stanley, my service consultant."
January 23, 2017 | Sanford F. - "The Service Advisors went out of their way to take care of the issue. Spectacular!!!"
January 23, 2017 | Marissa T. - "Jared was a pleasure to work with!!!!! I plan on using him for future services!"
January 23, 2017 | Katherine S. - "I believe my advisor was Ryan. He was polite, friendly, personable and professional. He advised me on the recall repair process and also answered other non-related questions that I had regarding my vehicle. Would specifically ask for him if/when I need to return my car for service. Unfortunately, I had two negative experiences with the sales department of Audi Denver which made me decide not to want to visit again...to include the service department, but I was short on time and your location is closest to my house, so I decided to give the service department a shot. I rate your service department a 10+ (truly exceptional). Simple phone call. Accommodated perfectly. Was very pleased to see my vehicle had been washed. Did not anticipate that."
January 22, 2017 | Rosalie M. - "Robert Ward did an amazing job to have my vehicle done on time. Excellent."
January 21, 2017 | James D. - "Excellent customer service agent. Treated me with dignity and respect."
January 20, 2017 | Steven K. - "Truly exceptional. I recently went to the Porsche dealership for service for my Cayenne--no comparison to Audi. Audi was very attentive, very fair, and again, truly exceptional. Very clean, very helpful. I would highly recommend to anyone."
January 20, 2017 | Taj N. - "Best Audi facility I have EVER been to! Best process EVER!"
January 20, 2017 | Raquel C. - "Great work Bill and team!"
January 20, 2017 | Diana P. - "Chris and everyone at the dealership did a great job."
January 20, 2017 | Glen C. - "Great service and people."
January 19, 2017 | Catherine W. - "Happy with your service and staff."
January 19, 2017 | Nancy C. - "Audi Denver was truly exceptional. I did not buy my car from this dealer but was so impressed with this service that we are switching to this dealer for all service and our next Audi purchase. Leaps and bounds better then their competition. Video from the technician of my service was a great addition."
January 19, 2017 | Lori W. - "Awesome experience, as always!"
January 19, 2017 | Anne H. - "Chris Maydick in your service department was wonderful! I will definitely drive the 2 hours to bring my car to Audi Denver!"
January 18, 2017 | Stephen C. - "Stopped in without an appointment and my two young boys in the car. Bill got me checked in, surveyed that I needed new wipers, got them installed and sent us on our way in about 15 minutes. Was EXACTLY the kind of drop in white glove service I was looking for. Thanks Bill."
January 18, 2017 | Nick M. - "Dave Ficca and Nick are exceptional."
January 17, 2017 | Ashlyn P. - "It was the best experience I've had there. Everything was timely from dropping it off, getting a loaner to picking up."
January 17, 2017 | Ann M. - "Jared is great. He was courteous and very knowledgeable about the car and needed service/recall info. Dark roast coffee freshly brewed, that was perfect. I scheduled my appointment online to fit within my schedule. I was greeted upon arrival by name. That is service. Jared showed me the new walkaround video of the car done by the technician. That is one of the best things I have seen from a dealer. Very high tech and great to have that walk through. Well done. I appreciate all your dealership does to engage and support your Audi owners. Very high end. Thank you."
January 17, 2017 | Michael L. - "I was able to bring the car in on the day I wanted. When I dropped the car off, I was immediately greeted - I didn't have to wait."
January 16, 2017 | Jeff K. - "Very happy with everything. From the moment I parked my car I was greeted. Great service!"
January 16, 2017 | Michelle P. - "Stanley was great. I will request him for future services."
January 16, 2017 | Beverly H. - "Thanks Jared, your were definitely helpful and professional in keeping me in the loop about the status of my car. I had to do a drop off of my car without an appointment because my MMI stopped working while on the road... I was taken care of right away and provided with a loaner car. Within 18 hours, my car was fixed. Keep up the good work."
November 29, 2016 | Michael H. - "Bill Dowd is an excellent service rep. Glad he was my contact rep!"
November 29, 2016 | Kristy R. - "Great people. Great service. Very prompt. Very friendly. Was pleased with ability to take loaner. So pleased with my experience. Especially compared to the other Audi dealer in town I've dealt with. Thanks so much, great service experience. I'll be back! Painless. Transparent. Honest. Really appreciated those qualities. Loved the video walk thru of my car's health!"
November 28, 2016 | Susan P. - "My consultant (I believe it was Stanley) went out of his way to accommodate me!"
November 28, 2016 | Mark L. - "Fantastic dealer experience after 63 years. Got there, had coffee, watched TV plus internet access to work!"
November 27, 2016 | Gwendolyn P. - "Service staff are great! I had a flat tire...and not knowing if it was fixable, a replacement tire was ordered to have on site in case I needed a new one. It was there when I showed up at the dealership. Waiting area is top notch!! Nice, clean car!"
November 27, 2016 | Laura R. - "Robert Ward was excellent. Robert Ward always takes good care of me. Mark Friend is an excellent mechanic and provides my car with excellent service."
November 27, 2016 | Michael B. - "As always Audi Denver is our go-to Audi dealer! Very professional!"
November 26, 2016 | Carrie R. - "Love the video that you sent regarding the work that was done on my car. Very cool!"
November 25, 2016 | David P. - "Very professional and knowledgeable. Excellent experience."
November 25, 2016 | Marcus S. - "The waiting area is comfortable. The amenities (a mini-Starbucks) are wonderful. Everyone was courteous and helpful. I waited for snow tires to be mounted on after-market wheels and for the wheels to be installed. I was surprised at how quickly the work was completed."
November 25, 2016 | Melanie T. - "Always an excellent customer service experience at Audi Denver. The team is professional, courteous, and kind. I always appreciate my service experiences when I come to the dealership."
November 24, 2016 | Cristy G. - "I sat in the upstairs area, read my book, and drank from my own water bottle. It was quite lovely and peaceful. This was a safety recall item for side lights, I believe. I scheduled it at a time where I could wait for an hour for the vehicle. Jared is always professional, knowledgeable and kind. I appreciate his positive attitude and enthusiasm."
November 24, 2016 | Harlan S. - "I could not have been more satisfied with Audi Denver. My car was ready two hours before I expected it to be ready. Great job."
November 24, 2016 | Mark S. - "Great assistance in getting the work scheduled and accomplished. Continuous feedback was provided on the status of the work. Great service as usual. Excellent tire suggestion for the vehicle. Car runs great."
November 24, 2016 | Hawa Y. - "Very professional and knowledgeable. Great coffee bar and wonderful personnel. Very friendly and willing to help. Staff at Audi Denver are exceptional!"
November 24, 2016 | Samuel R. - "Love the video."
November 23, 2016 | Joanne G. - "Stanley was great. I always try to work with him because he is thorough and answers questions to my satisfaction."
November 22, 2016 | David B. - "Enjoyed it! Very friendly and easy."
November 22, 2016 | Nikole S. - "I LOVE the new video maintenance and text message service. It was really exceptional to see the video of the repairs needed."
November 21, 2016 | John N. - "The number of cars being brought into the facility, and the number of cars being returned to owners with great dispatch was really impressive. Our first visit to the new facility, it was really impressive."
November 21, 2016 | Austin M. - "Nick was extremely nice and easy to work with."
November 21, 2016 | Brett Q. - "Stanley was extremely helpful and deserves positive recognition! Audi Denver is a beautiful facility, and stands out as an elite vehicle dealership in the Denver/Colorado area. Stanley was of phenomenal help and assisted with every bit of my vehicle needs. The entire process was exceptionally smooth! Flawless, thank you for making my service experience convenient and stress free!!! Everything was fantastic, thank you!"
November 20, 2016 | Derek S. - "Job well done and extremely helpful. Also, exceptionally knowledgeable."
November 20, 2016 | Mary M. - "Robert Ward is thorough, honest and efficient. I'm so lucky to have him! Thank you, thank you Robert for all you do!"
November 20, 2016 | Melinda R. - "Very professional. Nice atmosphere. Prompt service. From beginning to end the process is seamless. Professional and efficient. Loved the health video sent."
November 20, 2016 | Randy D. - "Robert is world class. Excellent service! He always treats me well."
November 20, 2016 | Shelley D. - "Awesome late hours! Loved the video."
November 19, 2016 | Karen S. - "I love working with Robert Ward!!!!! He is the greatest at what he does! It is always easy and effortless. I like the video that has been added to your service department. Robert Ward is awesome!! I bought the car because of your service department."
November 19, 2016 | Jessica M. - "Ryan is great to work with!"
November 18, 2016 | Dan R. - "The technician's video of the repair was very informative and highly appreciated."
November 18, 2016 | Don H. - "Robert was great."
November 17, 2016 | Scott G. - "Ryan was excellent."
November 17, 2016 | Mark C. - "Excellent. It is like a doctors' office, only better. Fabulous service that I'm come to expect from Audi Denver. That is why I drive the extra miles from Boulder. Audi Denver sets the standard by which all dealers should be judged. All around great experience."
November 17, 2016 | Savannah A. - "Audi Denver is so accommodating and every single member of their staff was friendly and personable. I'll never take my Audi anywhere else."
November 17, 2016 | Joe S. - "Love the greeting services. Love the technician video explaining issues."
November 17, 2016 | Karen F. - "A rental car was arranged for me and I didn't even have to ask! This whole process was very quick and easy."
November 17, 2016 | Richard G. - "Audi Denver takes this process seriously, provides outstanding service, well trained personnel and a professional dealership. Process went smoothly and rep was prepared with paperwork and service recommendations. Received service video via email. Outstanding communication. Car returned in perfect condition."
November 15, 2016 | Steven S. - "The knowledge and service there makes this the best dealership experience I have EVER had in the Denver area."
November 14, 2016 | Christopher H. - "Steven regularly calls me with informative updates on the status of my repair and has been an outstanding advocate for me with my insurance company. I have not yet picked up the car as repairs are ongoing. Steven has been very thorough in making sure the right repairs are being done completely."
November 12, 2016 | Marilyn S. - "Stan was great. Excellent service. Highly recommend."
November 11, 2016 | Samuel M. - "Outstanding job!"
November 11, 2016 | Sarah N. - "The video was really neat to see and both my husband and I enjoyed watching it. The information was very helpful but the sound was a little difficult to hear."
November 11, 2016 | Vincent M. - "Very good service."
November 10, 2016 | Mary Jane M. - "Always a pleasure to work with."
November 9, 2016 | Payam K. - "Keep up the excellent work."
November 9, 2016 | Marlethea B. - "Dave Ficca was amazing. Dealership is nothing less than spectacular! A rabbit had chewed my electrical wires. They guys got me in right away. The video of what needs to be repaired is awesome. Audi Denver is amazing. I would like to work there!!! The guy that washes and brings the vehicles up is amazing. Polite, always moving and busy. Shook our hands as he handed me the keys to our vehicle."
November 8, 2016 | Eduardo D. - "Kudos to Mr. Robert Ward. Outstanding as always."
November 8, 2016 | Beverly H. - "Bill was great from checking in the car to getting a loaner car."
November 7, 2016 | John S. - "The Audi service experience is always excellent and I appreciate the amount of effort is made to ensure a great experience."
November 7, 2016 | Patrick R. - "Excellent service advisor. Great experience overall."
November 7, 2016 | Annette W. - "Steven gave excellent customer service."
November 7, 2016 | Cathryne J. - "Bill Doud answered my questions regarding my Audi's use of oil and went over carefully the results of the service visit."
November 7, 2016 | Eric H. - "They did a really nice job. Very good service and they exceeded my expectations."
November 6, 2016 | David C. - "Loved the short video from the service technician."
November 5, 2016 | Enid M. - "Service & Robert always a 10. Super clean & comfortable. Always great - Robert makes sure. Always washed when I get my car back."
November 5, 2016 | Qilly S. - "Steven was amazing. Awesome experience. Everyone there is always friendly and helpful. Steven was great."
November 4, 2016 | Jason S. - "Stanley makes the whole process of having your vehicle in for service easy."
November 4, 2016 | Marcia M. - "Loved the video taken by the technician and sent to me, what a great service! Also really appreciated the service area's later hours during the week, it allowed me to stop on my way home from dinner and pick up my car, saving a trip the next day. Thanks to Audi Denver and Robert Ward!!!"
November 4, 2016 | William H. - "In addition to an oil change, I was able to get the software update recommended by Audi. Excellent service and very professional/courteous employees!"
November 4, 2016 | Kent K. - "Great service!"
November 4, 2016 | Patrick H. - "I have recommended Audi Denver to several of my colleagues, one of whom bought from another dealer and will be making the switch next time."
November 4, 2016 | Abbegayle D. - "Robert Ward always takes care of me. The way Robert Ward and Bill Coleman make me feel every time I step foot in the dealership is what makes me loyal and feel welcome to be apart of the Audi family. I am always happy to know I'm bringing my car in for service."
November 3, 2016 | Christy V. - "Bill was delightful, helpful & knowledgeable. There were some unexpected issues with my car & the service took a lot longer than anticipated. Bill was extremely thoughtful about the inconvenience & made it work with my schedule. I appreciate his thoughtfulness & attention to detail. Bill represents Audi well. By the way, this is our third Audi. And our son bought an Audi too, so it's the fourth Audi in our family. We've had BMWs & Mercedes & we prefer Audis. Keep up the good work. Thanks!"
November 3, 2016 | Joseph K. - "Audi Denver does an outstanding job every time I come in. There is a closer Audi dealership closer to where I live (Colorado Springs), but I don't mind going the extra distance to get the outstanding service I receive from Audi Denver. Thank you."
November 3, 2016 | Matthew H. - "Steven was phenomenal! He provided his direct phone number, and he was very responsive and helpful when I needed to call him. He was amazingly helpful! He dropped everything on a Friday afternoon when I called him in a panic (and frustrated) with car issues, and brought me a loaner vehicle to work where I was having my SQ5 towed to Audi. When the service was complete, he arranged for Robert to deliver my car to work and pick up the loaner. Robert was incredibly helpful after I discovered I left my garage door opener in the loaner! He actually met me at work the following day to return it (even though it was completely my fault for forgetting it). Overwhelmed by the great service of Steven, Robert and the Audi service team! The service hours during the week are fabulous, which makes it so much more convenient to drop off or pick up my car. The first time, I returned the loaner and picked up my SQ5 (no problems). The second time, Steven had it delivered to me. He really went above and beyond! Audi replaces the rear differential and transmission in much less time than estimated. 5 days after picking my car up, the clamp on the catalytic converter broke. This was annoying to have to bring it back in, but not the fault of Audi. They took care of it quickly, and I haven't had any further problems since."
November 2, 2016 | Alyssa P. - "Jared was amazing!"
November 2, 2016 | Michelle M. - "Chris is wonderful. He does a great job and truly cares about his customers. Love the facility. It is so nice to be able to sit up in the coffee shop and work. Everyone is very friendly and accommodating. The chocolate croissant is to die for! Super happy with the ease of this process and the level of care and service."
October 31, 2016 | Andrew M. - "Stan did a great job researching my VIN and working with me about remaining services and safety recalls including replacing batteries in key fobs. Much appreciated. Had a place for me to run a conference call for an hour. Much appreciated. Really like the video from mechanic who worked on the car. All good."
October 31, 2016 | Sheila S. - "The service is always awesome at this location!"
October 31, 2016 | Tonia W. - "Bill did an excellent job!"
October 29, 2016 | Renae J. - "Robert is the best in the business. We love Robert and go there because he treats us so well."
October 28, 2016 | Nicole R. - "Dave Ficca is GREAT!"
October 28, 2016 | Mark H. - "Superior respect. Love these guys."
October 28, 2016 | Mario M. - "Facility is top notch!"
October 28, 2016 | John G. - "Incredible. Absolutely fabulous. Truly first rate."
October 28, 2016 | David G. - "Great! Love Audi Denver."
October 27, 2016 | Douglas B. - "My prior service rep was promoted within Audi, and Stan replaced him for my servicing. Stan was very professional, friendly, and was able to get my car in and out quickly. Beautiful facility! Always easy to make an appointment based on my schedule. Great service department. Car was returned in beautiful condition."
October 27, 2016 | Steven C. - "Robert is great. Always makes us feel valued. Top notch, cutting edge waiting area. Best I've seen."
October 27, 2016 | Robert H. - "Just called and explained my problem. Stanley was great when I discussed the problem and had me come in. I was concerned and he was very understanding. Excellent. Great staff."
October 25, 2016 | Brandon P. - "Dave Ficca and the Audi team were great!"
October 25, 2016 | Frank B. - "Rick Ansay was great to work with! The dealership service facility feels like a VIP experience. My overall service experience was top notch! Very easy!"
October 24, 2016 | Gary U. - "Jared was awesome!!!! So pleasant, knowledgeable and helpful. Really nice waiting area. The lady who runs the concession area was so friendly and made a great chai tea latte! Love my car! Really love the location of the dealership. Appreciate the level of professionalism and willingness to go the extra mile every time I visit Audi Denver. Love that you guys always wash my vehicle every time I come in!"
October 24, 2016 | Tom G. - "Excellent check-in process! I was out in a jiffy."
October 24, 2016 | Min Y. - "Really liked the video clip overviewing the car's check-up."
October 21, 2016 | William N. - "You guys and gals ROCK! Outstanding."
October 21, 2016 | Alan C. - "Stan was great! Always have great experiences when bringing in our Audi for service at Audi Denver."
October 20, 2016 | Derek S. - "Stanley was very helpful and did an excellent job keeping me up to date with what was going on with my A6. I liked the video walk through and the use of both voice and text messaging."
October 20, 2016 | Lynn H. - "Jared was truly exceptional in providing personalized service."
October 20, 2016 | Leslie C. - "Loved the video walk-through on my car. Nice add."
October 20, 2016 | Mike C. - "Great experience and I will continue to have my A6 serviced at this location. My service advisor was great to work with during my entire visit."
October 20, 2016 | Tristin G. - "Stan was great. When I called the first time I did not get Stan and there was some confusion. My mom brought the car in for service this time for me so I just know she noted Stan was great."
October 20, 2016 | Nancy G. - "My Audi was in the shop for about 3 weeks, due to complete breakdown of computer systems. Nick was my service person and was great. He kept me informed of all developments, parts needed to be ordered from Germany, which is why it took so long to complete the work. Very satisfied with the experience."
October 20, 2016 | Patricia W. - "I made this appointment to have my car detailed and couldn't be happier with the result. Excellent job!"
October 20, 2016 | Roger S. - "I received a video from my Audi tech explaining and showing service recommendations and reviewed overall condition of vehicle. Being a car person, I appreciate this video from the tech as some recommendations are better understood with visual aid. Service agents Rick Ansay and Dave Ficca both provided professional service and complete explanation of work done on car and associated charges."
October 19, 2016 | Barbara B. - "Chris was very professional. Great job washing my car."
October 18, 2016 | James B. - "They did a great job for me. Had a wonderful experience. I really like seeing the video of my car and the service."
October 18, 2016 | Rick M. - "Rick Ansay was very professional and communicative throughout the service process. The dealership is very high tech and beautiful. The employees are very happy and helpful. Receiving a video analysis of the undercarriage and service check was a great touch, and helped me feel very clear with the work done and the condition of my vehicle."
October 17, 2016 | Ricardo P. - "My wipers malfunctioned on my way to Loveland from the Springs. My call was put on hold for 14 minutes and arrived when the receptionist answered and asked where I would like my call directed to. Once the service advisor knew of the safety issue, I was promptly taken care of and put on the list for the next available technician. The experience from that point moving forward was excellent. If the service department puts someone on hold they need to do a better job on maintaining awareness of time."
October 17, 2016 | Kendra A. - "Jared couldn't have been more accommodating - awesome experience."
October 16, 2016 | Murray S. - "Clever, classy, and cool...that's how GM Steven Powers and Audi Denver rolls! Dave Ficca provided service that was above and beyond and second-to-none! Their new facility is clever, classy, and cool. You can eat off the service bay floors. Believe me I tried. LOVE Audi Denver's late-night service hours!!! Kaycee treated my S5 like it was his own."
October 16, 2016 | Renee P. - "Picked up a nail in tire, they very quickly took my car in, repaired it, also said there was a software update so they did that also. And then washed my car. Great! Always have been treated as family at Audi Denver. Very friendly, always go out of their way to make sure everything is taken care of. And that is why we have purchased I believe 5 cars from them. Stopped doing business with Prestige Imports."
October 16, 2016 | Christine V. - "Nick was awesome to work with. He's super professional, friendly and knowledgeable. I really appreciated the video walk-through from the service department. A very comfortable place to wait, wouldn't change a thing. Very accommodating team. A truly exceptional experience."
October 16, 2016 | Douglas D. - "The later service hours are great. The video record of the service was an outstanding addition. Waiting area, cafe, free beverages, internet access, restrooms are all first class."
October 15, 2016 | Taiwo A. - "I am grateful for the work they did and good customer service. Also I will like to thank Ryan. Excellent job. Thanks."
October 13, 2016 | Noelle J. - "Fantastic experience once again. Loved the video of my engine! I was able to schedule the appointment for the exact day and time I wanted. That was great!"
October 13, 2016 | Earl C. - "Loved the video explanation during the service."
October 13, 2016 | Bud M. - "My service advisor, Jared Chipkin, was outstanding."
October 10, 2016 | Robert C. - "The service advisor was very nice to work with - will look forward to working with him again. The whole facility is first class - impressive."
October 10, 2016 | Nick M. - "Dave Ficca was unbelievable. Fantastic job."
October 8, 2016 | Mitchel D. - "Ryan was great. He even took the time to research and recommend a new tire for my Q7 taking price into consideration."
October 7, 2016 | Christine C. - "Nick was fabulous. Very accommodating and attentive. All went flawlessly. I think you are all great."
October 7, 2016 | Carl L. - "Because I have a one-year-old and would have to wait onsite for the service to be complete, it was hard for me to set aside time to come in. When I made the appointment online, I emailed the advisor and explained my situation of having to wait with a toddler. He was very responsive and helpful with giving me a correct time estimate so I could plan my wait accordingly. At the time of the appointment, he made sure everything was on track and communicated with me throughout the wait. We were done and ready to go sooner than his original estimate. I was very grateful to him for helping expedite the car so I could get in and out as quickly as possible with a toddler in tow. THANK YOU!!"
October 6, 2016 | Hal K. - "Best service experience since purchasing the vehicle. This dealership and service department have improved significantly since I purchased this vehicle in Dec '13."
October 6, 2016 | Brad M. - "David was AWESOME, and is every time I come in. He is the man!"
October 6, 2016 | Nadia K. - "Great service, pretty fast, and I got a loaner while my car was in service! Thank you!"
October 5, 2016 | Stacey P. - "Great experience, Audi Denver is truly a great experience that offers superior customer service and technical support."
October 3, 2016 | Stanley G. - "I was running late because of traffic, the rep said it was okay and put me at ease. In addition to the routine service, I had a couple of scratches. He had a detail person look at them. I was sent a video of my car being serviced. I told the rep I had a lunch date and he got me out there in time for lunch with time to spare. I am extremely pleased with the whole experience at Audi Denver."
October 3, 2016 | Curtis S. - "I really like the new long hours for service!"
October 3, 2016 | Kyle R. - "Steven was great!! The gal behind the cafe was so sweet and offers coffee several times. I would like to work with Steven again as he was very professional, accommodating and honest regarding time frame, vehicle info, etc."
October 3, 2016 | Christian T. - "Loved the late pickup! The service center is open until midnight so I did not need to leave the office early to pick up my car. This is a great service! I liked the video text they sent, it was nice to see the work done."
October 3, 2016 | Jillian D. - "Great people and experience overall! Dave Ficca was great to work with, was patient answering all my questions and overall great to work with!"
October 2, 2016 | Judy T. - "Christopher was able to get our car in for service and have it fit into our time schedule. Very personable and a pleasure to work with. We will be back because of Christopher's professionalism. Plus others on the team."
October 2, 2016 | Patrick A. - "I liked that I was able to see my car during the repair via the video taken by the mechanic."
October 1, 2016 | Jennifer H. - "Dave Ficca is fantastic to work with. I know you have wonderful people, but he genuinely seems to love Audi and promote them. His service standard far exceeds anyone I have worked with before and I've had luxury SUVs for over 20 years. I'll buy Audi again, knowing I can work through Dave."
October 1, 2016 | Alexander P. - "Chris Coxall is outstanding. I've worked with Chris every time I needed a service or had a concern and he always treats my family and I like royalty. Audi Denver is an amazing dealership and their service department, under the management of Chris, is truly the cherry on top!"
September 30, 2016 | Laun S. - "Stanley was truly amazing! Team showed great purpose! Great overall experience!"
September 30, 2016 | Othnan E. - "Stanley, our service representative was very helpful and supportive. He was easily reachable and was very knowledgeable. By far the best experience I have had with a service consultant. Stanley was very helpful. He always makes the maintenance experience very easy. He truly defines customer service at its best. Very impressed with my service consultant. Stanley is truly an asset to the team at Audi Denver."
September 30, 2016 | Kimberley B. - "A flawless experience. Very impressed!!"
September 29, 2016 | Phil C. - "The dealership is friendly and knowledgeable. The staff is not push or demanding or off putting, which is great and makes me want to be there more often. Very awesome and kind. Helped out a lot and was highly professional and knowledgeable."
September 29, 2016 | Aaron W. - "I always go to Robert Ward because he is the best. He is the man!"
September 28, 2016 | Ryan B. - "Always a wonderful experience with Robert Ward!!"
September 26, 2016 | Tom S. - "Ryan Reynolds replaced Keith Florian as my representative upon this 45,000 mile check up visit. I like Ryan personally and think we will get along well as I continue to have my A7 serviced at your Audi Denver facility."
September 26, 2016 | Kristine A. - "Impressed by service video and fast drop-off process."
September 26, 2016 | Mike M. - "Nick was great, technician was great! Loved the video from the technician, please keep that program going, it's an awesome service."
September 26, 2016 | Robert A. - "Chris Coxall was great in accommodating my drive in request for my 25K service. I was very impressed with the overall experience, especially my service technician Rachel. She provided a video of my performed services and met me when I picked my car up to ask if I had any questions. This level of service is not what I have received from previous dealers."
September 26, 2016 | Amy L. - "My service advisor answered questions that were outside the scope of the purpose of my visit. Very nice & helpful. Beautiful, comfy waiting area - the leather chairs/couches are awesome! Nice touch with the cafe, and complimentary drink cooler. When I arrived, they didn't have me on the calendar. But they were so nice & accommodating, saying that it was no problem to get me in. Excellent service! This experience blew me away. Quite honestly, I was hesitant in coming because I recently owned a Volvo which I took to McDonald for service. I had the worst experience repeatedly at Volvo & just thought since it was the same McDonald family, Audi service would be the same. I am pleased to say that it was such a relief that Audi service was such a great experience. I would like to know if you have pick up/drop off service - not that I hope to ever use it, since the car will run great, but perhaps for routine maintenance. Thanks again!"
September 26, 2016 | Susan M. - "Thought my service attendant was very personable and helpful (I think his name was Steve)."
September 26, 2016 | Brian C. - "This was one of the better dealer visits I've had."
September 25, 2016 | Herbert I. - "Stanley Walters was very pleasant, efficient, and great to work with. After the service work was done, the car was detailed. It was spotless and clean, inside and out."
September 24, 2016 | Janet M. - "Ryan is outstanding and most professional. This was my first time to the dealership. Ryan exceeded all my expectations. As this was my first visit, I was truly surprised at the excellent customer facilities. Never knew a dealership could be like this. I was amazed! Previously, I utilized another Audi dealer. I never knew service at Audi Denver could be such a rewarding and pleasant experience. What an outstanding and professional staff! Wish I had discovered Audi Denver years ago. Additionally, I received a video by the service tech who went through an entire inspection of my car. What a great touch! Loved receiving the video."
September 23, 2016 | Loretta C. - "Comfortable waiting area, nice little shop. Somehow, I always buy something there. Since I travel 200 miles to get my car serviced, I called a week ahead of time and they scheduled me exactly when I wanted. From sales to service, all of my experiences at Audi Denver have been superb. Efficient and pleasant."
September 21, 2016 | Casey C. - "Love Chris! He is so personable and it was nice that he remembered me!"
September 20, 2016 | Rosalin B. - "Rick was great. He offered for me to drive him in the car to point out the noise of concern. He communicated with me anytime there was an update and was extremely friendly and welcoming. He also offered me a rental when he knew my car was going to be in the shop overnight, which I wasn't offered (without finding a manager) the last time I was in. Very courteous and refreshing. All team members I encountered were extremely helpful and polite."
September 20, 2016 | Kenneth G. - "Great customer experience - great customer service."
September 20, 2016 | Susan G. - "I really appreciated that the Service Manager, Keith Florian, helped me since Rick Ansay was helping someone else when I arrived. Later, Rick apologized for not being available when I arrived. Very courteous."
September 20, 2016 | Travis W. - "I needed them to finish a 4 hour service in 3. They did it. So impressed."
September 19, 2016 | Alex J. - "Stan Walters is fantastic! Efficient, knowledgeable, friendly...couldn't ask for more. Because of the exceptional service department, this will be where I buy my next Audi from. Excellent service!"
September 19, 2016 | Paul G. - "Ryan Reynolds is very good to work with."
September 19, 2016 | Gerald B. - "Chris was great and we loved the video! Great music and working area."
September 19, 2016 | Edwin H. - "Everyone is polite even late in the day! Awesome hours at this location."
September 18, 2016 | Shannon S. - "I really appreciate Audi Denver - truly professional, a class act. Just keep doing what you're doing."
September 18, 2016 | Chris S. - "Jared does an excellent job communicating progress and an explanation of the repairs."
September 18, 2016 | Annie H. - "Chris Maydick was very attentive and helpful. This dealership is outstanding! This is the most comfortable and accommodating waiting area."
September 16, 2016 | Vincent D. - "Ryan, my service rep, was outstanding. Couldn't have been better."
September 16, 2016 | Bruce L. - "We do not trust our local Audi dealer and traveled an hour to Audi Denver. Exceptional experience and well worth the travel. Thank you."
September 15, 2016 | Kevin K. - "Ryan called throughout the process to update the progress of the vehicle, and thoroughly explained the bill. Top notch job. He did an excellent job scheduling the visit and making sure I was taken care of."
September 15, 2016 | Emily M. - "Robert is AWESOME, as always."
September 15, 2016 | Marc C. - "My service advisor found a discount for me which was unexpected and very welcome."
September 12, 2016 | Michael P. - "Loved availability of night appointments. Appreciate the nice wash job."
September 12, 2016 | Suzanne B. - "Chris was professional and knowledgeable. It was great to have a loaner vehicle while the car was being serviced. Chris was very helpful with answering my questions since my car wasn't at 15K yet but was starting to bring up the service reminder. It is an efficient operation. It was very seamless."
September 11, 2016 | Laura R. - "Excellent facilities and excellent customer service! I call Robert Ward and he immediately gets me in for service! He takes great care of me! Mark Friend (mechanic) always takes great care with my car. Robert Ward is always very helpful in explaining the service that is required on my Audi. I feel welcomed and highly respected! A timely, organized pick up process!"
September 10, 2016 | Susan F. - "Rick was thorough, knowledgeable and pleasant."
September 7, 2016 | Patricia S. - "I received a very gracious welcome. My service advisor was very knowledgeable and respectively responsive to questions. I wish that every place I encounter was run as well as Audi Denver. What an awesome experience. I appreciate very much the work to maintain timeliness and respectful regard to my time. Thank you."
September 6, 2016 | Leonel M. - "Robert Ward is the best! Fast, knowledgeable, respectful in every way! Great service... Excellent in every way."
September 6, 2016 | Marcia B. - "Everything was great. Rick is wonderful to work with."
September 6, 2016 | Tina L. - "I am glad I was referred to this dealership! The atmosphere is so positive. All the folks I encountered were truly amazing! The lady at the coffee bar was so accommodating to me and my little Gracie ( Yes, I was allowed to have my dog in the facilities!). She gave me a bowl for water and was so friendly. I spent several hours at the dealership because the hatch needed a new motor... Mind you, that is why I took the car to Phil Long Audi for service. After that whole ordeal, a very negative experience, they didn't even fix the problem after having my car in the shop for an entire day! Audi Denver was so friendly and the hours went by so quickly; I didn't mind at all waiting to have the motor replaced. The people there are exceptional! I will definitely consider buying my next car from this dealership. I am a devoted customer because of them! I had a great day! :)"
September 4, 2016 | Judy B. - "I always wait for my vehicle while service is being performed. I love the waiting area, it is like being in a quiet, high end Starbucks. It is usually the only quiet time I truly get so I can read a book. I am always greeted by name and escorted to my service rep Chris Sandelli who is always prepared with the paperwork in hand. Chris escorted me to the waiting room, returned for me when the work was completed. We then went over all the work completed thoroughly. Chris then walked me to my vehicle and took the time to go over the front seat adjustments for the lumbar support. Sounds silly but I could not really feel the adjustment working for the up and down position of the lumbar. Chris made sure it was working properly."
September 4, 2016 | Jeffrey K. - "The service consultant was truly exceptional, as was the whole experience."
September 3, 2016 | Robert T. - "My wife thinks your service bay is cleaner than her kitchen."
September 3, 2016 | Annette W. - "Nick was helpful and very courteous."
September 3, 2016 | Jacqueline W. - "Love this dealer. I'm always greeted by name. And I'm always able to drive right into the garage and not have to park, check in, and then wait. I have never seen such a clean service facility."
September 3, 2016 | Jack W. - "Good experience with Stan!"
September 3, 2016 | Mark C. - "Very pleased with my interactions. The service advisors were very meticulous and detail oriented. I felt well cared for, as always, which is why I'm a loyal customer. I live in Boulder and I travel to Denver as I know Audi Denver provides superior service at all levels. I'm willing to travel further based on the quality of the dealership."
September 2, 2016 | Terri M. - "Great service and a clean facility. Staff was easy to work with and talk to, I think it was Chris."
September 2, 2016 | Daniel N. - "Robert Ward is excellent! This Service Department is so much better than others I've dealt with for other non-Audi vehicles I own."
September 2, 2016 | James G. - "Stan was fabulous and very helpful. Great work area upstairs, and very good WiFi connection."
September 1, 2016 | Stephanie P. - "I always enjoy the great service provided by Audi Denver. Everyone is great. Great customer service!"
September 1, 2016 | Caitlyn C. - "I always have a GREAT experience with the McDonald team!"
August 31, 2016 | Theodore S. - "Scott was awesome."
August 29, 2016 | Bill G. - "Christopher was a total professional. He performs his job well and was a joy to work with."
August 29, 2016 | Jim B. - "Jared was my rep and he was terrific."
August 28, 2016 | Tae F. - "Friendly and professional, as usual."
August 28, 2016 | John E. - "Everything was top notch! The wash guys need to slow down just a little to clean my beautiful wheel rims..."
August 28, 2016 | Natalie K. - "I always get great service and will continue to return."
August 28, 2016 | Joe D. - "Stanley is a great asset to McDonald. Very kind and accommodating. Thanks."
August 27, 2016 | Desiree P. - "Jared is a great service consultant, I sat waiting for him to finish up on a call when I arrived, it appeared that the caller was giving him issues, from what I heard from his end, Jared was very patient, professional and showed empathy towards the customer even though it appeared that the customer was being difficult. He tried to informed the customer that someone was waiting at his desk and suggested that he would give them a call back, but the caller was not letting him go. He apologized to me for the wait, which I understood and told him no worries; he handled that called extremely well. I enjoy dealing with Jared whenever I visit, it's as if I am still dealing with Jermaine."
August 26, 2016 | Kent K. - "Very pleased with Jared and all the service staff. I would have had a flat, but the MMI warned me the RR tire was low. I pulled off I-25 and went to the nearest Discount Tire, thinking I needed air (low ambient tent), until I saw the staple in the tread. Discount Tire could not help me on a Saturday at 1pm, but Audi Denver could. In and out in two hours with a tire at a competitive price. Can't ask for more!"
August 26, 2016 | Macy Y. - "I love Audi! Always an amazing experience! Also I love how I can receive text messages about my car's status from a live individual. Very nice feature!"
August 26, 2016 | Sheri Z. - "I love whatever cleaner you used to wash my car. I drove through a down pour yesterday and the water just rolled off. It was pretty cool."
August 26, 2016 | Charlene B. - "Ryan was very accommodating and professional. He also updated the car's software as I was unaware this needed to occur. There was plenty of space to sit and/or work. I spent an hour on my laptop working. Restrooms were clean. I also appreciated the availability of sandwiches should one get hungry."
August 26, 2016 | Patrick S. - "Michael Bushke was my go-to guy for years. But Stan has filled in seamlessly with no worries on my part on how my Audi service will go now that Bushke has gone. I emailed Stanley the week ahead of when I was going to be in Denver and he got me the day and time I asked for, no problem. My expectations are high because of the good work Audi Denver has done over the years, and they have been met."
August 25, 2016 | Tammie P. - "This is the nicest Audi dealership I have ever visited - and I've owned Audis for 20 years! If I could rate your team a 20, I would!"
August 24, 2016 | James G. - "I was having a rough morning and running late for my service appointment. The staff at Audi Denver never mentioned that I was late and turned my car around in a quick manner, helping me get back on schedule for the day. Always great interactions with the staff and high level of service which meets my high expectations for their service."
August 24, 2016 | Marcia P. - "Ryan Reynolds was terrific!"
August 20, 2016 | Tristan S. - "They have raised the bar. You get what you pay for and it's worth it now. The remodel, the new way of doing business. Absolutely love it."
August 20, 2016 | Evan R. - "Thank you for all the great work and help. The best Audi dealership I have ever been to and probably the only one I will go to."
August 20, 2016 | Daniel D. - "Stanley went above what I would have expected. Kept me informed through text messages. Time is the new currency. Paying more for the service I received was worth it. I was hesitant to buy Audi Care but it has turned out to be an outstanding value. Now if the new S4 would come out I would be a happier customer. I seriously do want an S4. Stanley was great to work with. I had a list of small issues. I was unable to pick up my car before he left so he called me before he walked out the door and went through my list and the resolutions. Had my loaner car all set up. Truly the best possible experience I could have hoped for. Was at the dealership a total of 10 minutes."
August 20, 2016 | Bill C. - "Outstanding job by Stanley Walters in all regards. Best service facility I have ever used and fast turnaround, so I almost always decline the available loaner car and just wait for my car. I can have breakfast, catch up on my business with Internet Access and watch news or check out the newest model Audis on the floor. Outstanding experience in all regards. I actually look forward to bringing my A6 in for service. Thanks for a great job!"
August 19, 2016 | Stephanie B. - "Everyone was super helpful! Janice very sweet upon entry and Ryan very great to work with. I don't remember his name but the man in the loaner vehicle shop (he had tattoos) when we dropped the car off was really knowledgeable about Audi cars and provided a really nice customer experience."
August 19, 2016 | Bianca L. - "Amazing service. Was told about complimentary drinks available and other options in the cafe. Was given an estimated wait time and car was ready earlier than expected. Was told I need new tires. Quotes were given and warranty was thoroughly explained."
August 18, 2016 | Cher C. - "Robert is great! Took extra time to find out what was making a rattling sound in my wheel :-)"
August 18, 2016 | Jeffrey S. - "I was impressed. The technician came out to speak to me about my car. I would equate the knowledge and professionals to that of a doctor treating a patient. Service advisor was great. I was very happy with the level of service and professionalism I received. I would return to this dealership for service."
August 17, 2016 | Thomas P. - "Service team is excellent, they handle things in a timely fashion and offer options when it comes to repairs. I never feel pressured."
August 17, 2016 | Gail R. - "Chris Sandelli is an exceptional Audi rep."
August 15, 2016 | Matt W. - "Robert was wonderful. Very helpful and professional."
August 15, 2016 | Milan C. - "My service advisor was extremely friendly and made me feel comfortable. The service facility is very well lit and extraordinarily clean."
August 15, 2016 | Gerald S. - "Could not have gone any better."
August 15, 2016 | Nancy H. - "Very helpful and friendly. Very happy with the dealership overall. Texted when ready - very prompt. Great job and I loved the car being washed!"
August 15, 2016 | Stephen A. - "It was so painless I am almost looking forward to the next visit."
August 15, 2016 | Katie C. - "I came to Audi Denver because I have been unhappy with Prestige, where I bought my car. As an example, I could never get my iPhone to work with my system when it was plugged in. At Prestige, no one would even bother to look at the issue or try to help me figure out what to do. I had mentioned that I was still having an issue with this over the phone, and when I got to Audi Denver, they were more than helpful, explaining that I had been given the wrong cord by Prestige, but that there is a device I can plug in to connect my phone via bluetooth (Even better!!!). They sent me home with a printout of the device so I knew exactly what to order on Amazon."
August 15, 2016 | Traci J. - "I will never go anywhere else but Audi Denver for my service."
August 14, 2016 | Shawn W. - "I received exemplary service. Best amenities I have ever had at a dealership. Please keep it up! My appointment was scheduled 4 days after I called because that is what I requested. In other words, I got the exact appointment I wanted. The lady who runs the coffee shop (I forgot her name) went above and beyond to make my wait a happy one. She was very friendly and put a smile on my face."
August 14, 2016 | Barbara C. - "Very nice to work with. Great service and fast. Was very surprised at how nice of an experience it was."
August 14, 2016 | Thomas P. - "Robert Ward was beyond exceptional. Great guy. Great facilities. Felt like a 5 star hotel. Robert was phenomenal. I look forward to consulting him for all work. Want to personally say how great Robert was during the entire process. I was having trouble scheduling appointments at my local dealership, so I will be bringing my Q5 to Audi Denver which is an extra hour drive. The service and convenience provided makes this trip more than well worth it."
August 12, 2016 | Joann F. - "I picked up a loaner car and left the dealership while my car was being taken care of. The woman who scheduled my appointment was very pleasant and very efficient. She asked me to hold while she confirmed that the needed part was in stock. I appreciated that since I was driving up from Colorado Springs. It was a very nice experience. The repair work was completed before I thought it would be done. That is always nice."
August 12, 2016 | Carton R. - "Excellent service appointment."
August 11, 2016 | Brittany L. - "Steve was the absolute best. I left feeling so happy and taken care of. I truly felt so grateful to have him as my service person. He deserves a raise!"
August 10, 2016 | Janet F. - "Chris was very helpful! I always receive excellent service when I bring my car in for service. Couldn't be happier with your dealership."
August 9, 2016 | Kelley J. - "Jared surpassed my expectations! He was incredibly helpful and polite. It is so easy and comfortable I actually told Jared it's like coming to a spa. I love getting my care serviced at Audi! Jared, Ryan and Keith are the BEST."
August 8, 2016 | Kay B. - "Nick was great, met time schedule, and washed car."
August 8, 2016 | Cristy G. - "This was a service appointment for six months after purchasing the vehicle. Jared was quite helpful and made sure the car was very clean. Jared Chipkin was thorough, professional and knowledgeable. He made sure all of my questions and concerns were addressed during my visit. Plus he followed up with me afterwards to make sure all was well."
August 8, 2016 | Emily E. - "Excellent service experience!"
August 7, 2016 | Robert N. - "This is the second time the service associate tried to text me and I didn't receive the text. He showed me that he sent something, but the system didn't deliver it to me. Please find a better way to notify me when service is completed, because the texting facility you have isn't reliable."
August 7, 2016 | Ryan R. - "Stan was truly exceptional, fast, professional, courteous; went out of his way to assist us and provide a fast turnaround due to our travel needs. We had an amazing experience - we were on vacation and needed our car fixed quickly as we needed to drive 8 hours back home to be at work the next day. I contacted the dealership and spoke to Stan. Once we arrived Stan quickly worked to determine the issue, provided a quote and fit our vehicle in on a busy day (Monday). We were in and out within 3 hours and on our way. This was a stressful situation for us and Stan made it as easy and smooth as possible. It was buy far the best dealership experience I have ever had - primarily thanks to Stan."
August 7, 2016 | Landon L. - "Chris was phenomenal. Actually looking forward to my next visit."
August 5, 2016 | Daniel C. - "Keep up the excellent work and keep raising the bar for service! Completed in a timely and in courteous manner, communicated what documentation I was receiving for the service."
August 5, 2016 | Jeff M. - "The option of evening service is terrific. Dropped the car for service, went to dinner, and was texted that service complete before finishing dinner. Picked up car on way home. I believe my service advisor's name was Dave and on the evening crew. Extraordinarily pleasant and helpful. Obviously a happy employee of Audi Denver. Car was washed and very clean at time of pick-up."
August 5, 2016 | Shay Z. - "Dave was very helpful and quick to assist me with any questions/concerns on my car. I do appreciate his time and response. The staff were so very friendly and helpful. When I asked questions about the trunk release, they were able to help me."
August 5, 2016 | Eduardo D. - "Many thanks to Mr. Robert Ward for his - as always - exceptional performance."
August 5, 2016 | Mark P. - "Ryan did an exceptional job and exceeded my expectations. Nice job!"
August 2, 2016 | Sam G. - "Ken Evans and Robert Ward are outstanding employees and Audi Denver is lucky to have such high performing individuals working for them. Robert Ward was outstanding - knowledgeable, helpful, pleasant, competent. Wonderful facility. Exceptional. Ken Evans was incredibly helpful in getting an appointment for me in a very timely manner. He is incredible. Streamlined pick-up process. Excellent. Exemplary service."
August 1, 2016 | Beverly H. - "This is truly exceptional. I love you guys."
August 1, 2016 | Sharyl S. - "I'm an Audi girl, love my car and appreciate the personalized attention and friendly service. They were really backed up but provided a loaner car and provided constant communication on when it would be complete. Audio system had a glitch after leaving but fixed with no hassle."
August 1, 2016 | Margaret D. - "The experience was great. Stan kept me up to date on when the car was going to be ready."
August 1, 2016 | Brian F. - "Staff did an awesome job. Excellent customer service."
August 1, 2016 | Summer G. - "I love Audi! I tell everyone that they should get one. The service is exceptional!"
August 1, 2016 | Genevieve O. - "My experience was great!"
July 31, 2016 | Gavin U. - "Nick was incredibly helpful and professional. He did a great job throughout the process and his hard work and energy are appreciated."
July 31, 2016 | Crystal B. - "I had to get my car back right after dropping it off the initial day I had service scheduled. They called me immediately and told me to just bring it back the next day at the same time and they would get me taken care of. I really appreciated their accommodation for my last minute change of plans. Car was detailed very well. I appreciate when they dry my car, it's black and spots very badly when it isn't."
July 31, 2016 | Brent K. - "Audi Denver is by far the best dealership I have ever used. I would never buy a car anywhere else. A+ in every way. I would never buy a car anywhere else. A+ service."
July 31, 2016 | Tracy M. - "Service department has always been excellent."
July 29, 2016 | Howard H. - "Absolutely excellent service from the service consultant. Everything was great."
July 29, 2016 | Julie N. - "Always a great experience."
July 29, 2016 | Malcom D. - "This is a wonderful dealership for sales and service. Once the part came in, the car was fixed immediately. It took five days for the part to arrive."
July 29, 2016 | Mark M. - "Excellent service by a great tech."
July 29, 2016 | James G. - "My service advisor was great. Very friendly and helpful."
July 28, 2016 | Tom S. - "Fantastic customer service, Stan has always gone above and beyond to help. It's good to see that theses days. Thanks for the exceptional customer service."
July 27, 2016 | Deborah F. - "Steven and Ryan were great. Great, done sooner than expected."
July 25, 2016 | Julie J. - "I can't thank you enough for your kindness and willingness to work with me - my son's 2010 with less than 40K miles needed a new engine - as a single mom who had owned the car a total of 5 months, I was devastated. Mr. McDonald worked with me and there are no words to express the depth of my appreciation! You have a customer for life! Your professionalism, compassion, and sincere wish to assist will always be remembered. Thank you!"
July 25, 2016 | Craig S. - "My service representative was exceptional in talking to me about the service and called me several times while my car in the shop with updates. He was an excellent representative of the company."
July 25, 2016 | Andrew B. - "Ryan Reynolds is great at his job!"
July 25, 2016 | Jeremiah J. - "I love the fact that when I pulled in my name and car were already up on the screen. Not sure what the technology is that's being used there but it was great to see."
July 25, 2016 | Laura B. - "My service advisor helped me save money by suggesting Audi Care. They gave me a comparable vehicle as a loaner which I enjoyed driving. I was half an hour early to pick up my vehicle but it was already pulled up and waiting for me."
July 25, 2016 | Matt H. - "Mike was top notch, attention to detail was second to none. He took great care in scheduling my appointment. Overall the experience with Audi Denver was exceptional. They made me feel at home. I drove down from Steamboat Springs for service, you are my new service shop - a customer for life."
July 25, 2016 | Kevin D. - "Keep up the good work."
July 25, 2016 | Elaine D. - "My service advisor is knowledgeable, honest, and very client oriented. Great that I can work in the client center and have coffee. Thank you for that. I was able to work without interruption and that helps. Great treatment and service. Great facility and very thorough. Great client services, thank you. I really appreciate the client service representative who assisted me with my tires. He is great to work with and very helpful. Thank you again, Elaine."
July 24, 2016 | Stanley A. - "Ryan was great. The dealership rocks. Great service!"
July 21, 2016 | Richard S. - "Ryan kept me in the loop and suggested service that I had asked about. Also, when a particular tire wasn't going to be available in time for my trip, he found a great alternative. I use Audi Denver over Audi Boulder because of the sheer difference in experience between the two. I think both have their place, so I would never suggest changing either, just that I enjoy my time at the Denver facility more. The wait time for my service visit was to accommodate my own schedule. Grateful I could do that, as I was planning a move. Great external wash, looked great."
July 21, 2016 | Matthew B. - "Always a pleasure to visit the McDonald Audi dealership. Process was easy."
July 21, 2016 | Albert P. - "You just can't beat the customer experience! You guys have captured something that I thought was lost in today's sales and service industries. You make the customer feel special! The process was quick and the waiting area looks like something you would find in a luxury hotel. Very professional! I am always impressed by the staff here. Thank you!"
July 21, 2016 | Jana E. - "I was truly impressed by the high level of service that I received from both Dave Ficca and the service technicians that were glad to show me the specific repairs being performed. I waited for the vehicle and appreciated that they dealer provided service hours until midnight."
July 21, 2016 | Robert P. - "Stanley was great! He kept in contact with me from the moment I dropped the car off until it was picked up. I have a very busy schedule and he was great about working with me and keeping in touch. The whole process was very easy, everyone was extremely nice and Stanley was great. you will see us again! Everything was extremely fast and easy! Painless! The car was running great and clean when I picked it up."
July 21, 2016 | Heather R. - "Robert was knowledgeable, informative, and courteous. In other words...perfect! Keep up the great work Audi Denver! What a great team of individuals! I am beside myself, Audi Denver was phenomenal in every single way! Thank you all! I appreciate the whole experience!"
July 21, 2016 | Julie H. - "Ryan was very clear and made sure I knew exactly what would happen and when. He followed up as promised and was very professional."
July 21, 2016 | Lisa B. - "McDonald Audi is the BEST dealership!"
July 20, 2016 | David F. - "The service advisor was great!"
July 19, 2016 | Brian G. - "Very satisfied with the dealer. Signed up for my next two service appointments pre-paid 55,000 and 65,000 mile visit. Great dealership."
July 18, 2016 | Valerie H. - "Dave Ficca is awesome! Great consultant and was very helpful getting my vehicle services and getting me a loaner for the evening! He had a very clean work area. I told all my friends with Audis to contact Dave with all their Audi service needs. He is great!!! Dave Ficca had my car ready when I went to pick it up. It was clean, vacuumed and washed."
July 17, 2016 | Steven G. - "Stanley went through every detail for the service and kept me informed of progress. I felt valued. Staff were very courteous and very helpful. Made to feel welcome when I was at the service center. The customer waiting area was also very welcoming and provided good internet service to ensure I could carry on my day job without interference. Car had been cleaned for me, great service!"
July 17, 2016 | Terri S. - "Stanley did a great job!"
July 17, 2016 | Joseph K. - "Consultant went above and beyond all my requests."
July 16, 2016 | Sheila S. - "Exceptional service! Service was outstanding as always!"
July 16, 2016 | Judy T. - "I appreciate Chris Maydick's knowledge and service. He is so professional."
July 16, 2016 | Patrick K. - "The service personnel are always very professional."
July 15, 2016 | Debra B. - "Pleasant, timely experience."
July 15, 2016 | Jason R. - "Truly impressed with amenities offered while waiting for service. I am happy to drive to Audi Denver from Colorado Springs to avoid giving my business to Phil Long."
July 15, 2016 | Joe M. - "My guy was busy but another helped right away. Chris M. was great."
July 14, 2016 | Christine H. - "Stanley was great. Kept me informed of progress."
July 12, 2016 | David M. - "I enjoy working with Steven Lucero. He's friendly, efficient, and explains things well. I love your new waiting area and the entire facility. It's amazing. I wish I could live there! I love being able to schedule service appointments on your website. That makes it so much easier to make sure it fits with my schedule. This has made my life dramatically easier when it comes to maintaining my vehicle. As long as I own Audis, I will continue to come to Audi Denver for vehicles and service! My SQ5 was washed and thus looked visibly and substantially better than when I arrived. That's truly awesome."
July 11, 2016 | Maggy F. - "Stan was great! I loved the frequent and concise text updates as well as phone calls as needed. I got there early to drop off my car and had another team mate check me in, he was also very courteous and efficient with the check in process. I was very impressed with the service I received and oddly look forward to coming back (hopefully for nothing major!) Big kudos to your team, you are a well oiled machine, pun intended! Great space and well maintained! Amazing experience! Makes me proud to be an Audi owner! I loved that my car was vacuumed out and spotless, such a small touch that makes a huge impact!"
July 11, 2016 | Jennifer M. - "Great car, great service, great dealership! Love the car, love the service!"
July 11, 2016 | Wayne M. - "Stanley takes the time to catch up with me personally, does not rush me through the process and walks me over to the loaner car office. The Audi store is great! The woman in the store was friendly and helpful. Great experience! I bought stuff! Stanley always provides excellent service and the Audi service mechanics always do a great job of fixing the problem. Nice clean car when I came in to pick up!"
July 10, 2016 | Ryan B. - "My service representative was helpful and courteous. Good experience."
July 10, 2016 | Steve H. - "Steven did a great job of keeping us informed on the status of my wife's car. We were very concerned with the stalling issue as the vehicle had been in the previous week for the same issue. The vehicle was towed into the dealership and left at 5:00 AM after stalling on the interstate. We would have liked the vehicle to have been repaired on the first visit. This is my wife's vehicle and she take clients out to view homes most days and this is a very significant issue and risk to her safety and the satisfaction of our clients. The vehicle has a fuel issue. The initial service replaced the fuel pump which did not resolve the problem. The second visit replaced the sending unit, float/sensor and related hardware. We'll let you know if there are additional issues."
July 8, 2016 | Robert P. - "Mike Brossard was AWESOME!!!!!"
July 8, 2016 | Derek S. - "Great service, wonderful attention."
July 7, 2016 | Nancy F. - "Michael Brossard did a truly exceptional job."
July 6, 2016 | Elizabeth B. - "Michael was fantastic to work with during my service."
July 5, 2016 | Mihir P. - "Chris Sandelli was excellent and took care of everything in a truly professional fashion. He is a asset to your institution."
July 5, 2016 | Elizabeth W. - "Stan was great!"
July 5, 2016 | GIna S. - "Stanley was extremely helpful and courteous."
July 5, 2016 | Lawrence D. - "Great hospitality, service and in a friendly courteous environment. Top notch from my sales representative to my service representative. Grazie."
July 5, 2016 | Anne S. - "Ryan could not have been nicer!!!"
July 5, 2016 | Brad L. - "They went above and beyond to help with my repair. Thank you to Dave and the service managing staff. Great staff and a great experience. Best customer service I get in my life is at Audi Denver. Great staff and a great experience. Best customer service I get in my life is at Audi Denver. The staff and Audi do the right thing and stand by there cars and the service they provide. Thank you."
July 3, 2016 | Lisa T. - "I told all my friends that the service area was cleaner than my kitchen. This was my first time bringing my car in for service, and it was truly a pleasure. I was very impressed with everything about the experience, from top to bottom."
July 3, 2016 | Doug B. - "Always professional and friendly. Craig Zumbach, the Detail Manager, has always done a fantastic job on my car- he takes the time to walk me back and show me any damaged areas, and always takes care of such nicks and scratches. He is very professional and fun to work with."
July 2, 2016 | Alex J. - "Stanley Walters was very knowledgeable about the oil consumption problems Audi has been having. He explained the procedures involved and was able to answer all my questions. Excellent. The dealership truly is exceptional. There is another dealership in the metro area that I quit going to because it was below par. Audi Denver rocks! It is a pleasure to go to Audi Denver. The service advisor, Stanley Walters, deserves was very friendly, professional, knowledgeable, understanding and a definite asset to your dealership."
July 2, 2016 | Mark S. - "Outstanding service and support. As always, I appreciate the service center and service performed on all of my Audi vehicles."
July 2, 2016 | Kenneth M. - "Nice job Jared!"
July 2, 2016 | Lynne C. - "An amazing waiting area! I drive Audis because of the dealership. McDonald's Audi Denver is awesome due to their wonderful and caring employees and owners!!"
July 2, 2016 | Tulsi P. - "Having the service center available until midnight helps a lot for those who would like to get their vehicles serviced after regular hours."
July 1, 2016 | Marc R. - "We really liked our service advisor for his fast service and knowledge of all the questions we had. Very nice modern clean dealership, very welcoming to us for service."
June 30, 2016 | Tom Y. - "A well-oiled machine; everything went fine. Robert was all over it."
June 30, 2016 | James I. - "Stanley is the man."
June 29, 2016 | Cindy M. - "Robert is awesome! He listened to my concerns, addressed them and I felt comfortable that he was going to make sure my car was taken care of. It was very easy to schedule this service with Robert. The only reason that it was 7 days out for service was due to complications in my schedule, not Audi Denver."
June 29, 2016 | David M. - "My service advisor made the service easy and enjoyable. The cafe in the customer lounge is very nice. Great service, excellent people."
June 28, 2016 | Robert S. - "They did exactly what was required to do. Very comfortable facility. Outstanding - dropped off car 15 minutes early and the dealership took it. Ryan Reynolds did an outstanding job on completing the job is the time frame stated - faster than stated. They stated when they would be completed and finished up 30 minutes ahead of the time addressed. All great."
June 28, 2016 | Jason J. - "Once again, fantastic service. Appointment scheduled for same day and service took less time than I expected!"
June 28, 2016 | Larry K. - "Steve was great, I feel like he went over and above. Very thorough explanations, and kept giving me updates when I was waiting. Very favorable experience, I will be back. Thanks!"
June 27, 2016 | Bruce W. - "Waiting area is world class for an auto dealership. Gordon Glaser was helpful with my reschedule; met my requirements. This was my first experience with Gordon Glaser, who took over from the service representative who had handled my vehicle from a number of years. Gordon did a nice job. Vehicle was done earlier than expected; which was good."
June 27, 2016 | Jennifer B. - "Stan was great."
June 27, 2016 | Geoffrey M. - "All around terrific service and what I've come to expect and appreciate from the folk that work at this dealership."
June 27, 2016 | Nicole C. - "Christopher Maydick is the man. Thanks for fixing my air conditioner and making my car cool for the summer."
June 26, 2016 | Shane F. - "Very professional and informative. Great and efficient service all around!"
June 26, 2016 | Heather H. - "Michael was great to work with, kept me up to date on my brake repair."
June 24, 2016 | David S. - "Chris did a great job and was also able to help me buy the Audi Care plan. It was nice that the Service Department was open until midnight. I was able to drop my car off then not worry too much about racing back once it was done. Great dealership, that's why I bought the car there. Washed the car after the service, which is nice."
June 23, 2016 | Marybeth M. - "Robert Ward is awesome!!! He always goes above and beyond to take care of me, I feel like family! Thank you!"
June 23, 2016 | Phil R. -"Late night hours for service are a great idea."
June 23, 2016 | Jackie F. - "Robert was amazing. He was there as soon as I got to the Service Department, greeted me, took me to his office to complete the initial paperwork... It was quick and easy. Smooth and fabulous. He was the best! I was totally impressed."
June 23, 2016 | Mark C. - "They never fail to do what is expected... Never. Audi Denver and its service professionals are always on point. Perfection every time I visit."
June 23, 2016 | Poppy S. - "Jared is great to work with."
June 21, 2016 | Mike M. - "Mike did an excellent job."
June 19, 2016 | Patricia W. - "Ryan was very professional and friendly. I never hesitate to call the service department as they are always helpful. This dealership is always a pleasant experience. Just to clarify, I brought the car in for detail service and when it was done, the car was just as beautiful as the day I bought it 2 years ago."
June 18, 2016 | Enid M. - "Robert Ward is the person who keeps me coming back to Audi Denver. He is superb help for me. The best I've ever been to."
June 17, 2016 | Dale A. - "The service advisor was very patient in explaining in great detail the service, as well as offering me options for additional services that i might want. He was very helpful."
June 17, 2016 | Kent K. - "Easy and convenient! Very happy with Service (and Sales) at Audi Denver. I was early for my appointment, no problem! Checked in quickly, got my loaner car and was on my way. The service was done before promised, with everything done right the first time. Very pleased with the service! Great staff!"
June 17, 2016 | Roland Q. - "Stanley is a rock star!"
June 16, 2016 | Mark E. - "Your service department is incredibly professional. Jared is an outstanding service tech."
June 15, 2016 | Lynn D. - "Audi Denver is awesome! They are professional and courteous - and outstanding in every way."
June 14, 2016 | Michael G. - "Excellent service department all around, I actually look forward to the scheduled maintenance visits."
June 13, 2016 | Dianna B. - "David was very helpful and professional. He treated me the way I would expect to be treated at Audi Denver."
June 13, 2016 | Priscilla P. - "Service consultant was excellent."
June 13, 2016 | Kirk M. - "My service advisor was excellent."
June 13, 2016 | Nathan S. - "Greeted me immediately, had my car in within 5 minutes, scheduled the service and had me out in a timely manner! Great facility, great service, friendly staff."
June 13, 2016 | Jeniece L. - "My service consultant, Dave, is always the best! Technician was really nice! Exceptional service."
June 13, 2016 | Robert M. - "Stanley Walters is great to work with!"
June 13, 2016 | Martha V. - "My driver's license was expired so the dealership gave me a ride back and forth to my home!"
June 13, 2016 | Harry B. - "I purchased my Q5 from another Audi dealer. After visiting Audi Denver for a windshield replacement, I spoke with Jermaine Perry (Manager) and my service consultant Jared Chipkin about issues that my other dealer, in my opinion, failed to offer suitable remedy to my problems. They both offered me the best options and helped solve the issues I was having with the BEST customer service I have received from any high line vehicle company. From now on my Q5 is going to Audi Denver no matter what the distance is from my home, its well worth it! This dealership is the nicest and most state the art I have seen. Always a pleasure visiting it. Audi Denver, although not my original dealer I purchased from, will be my go-to dealer for all my current and future Audi purchases."
June 12, 2016 | Jane H. - "Jared was professional and courteous and made sure I fully understood every part of the service process. Jared gave a lot of flexibility in scheduling, which is very important for me. Love that the exterior gets washed!"
June 10, 2016 | Jeff C. - "Keith and the staff are great to work with."
June 10, 2016 | Eric D. - "Mike Bushke, service consultant, will be missed, He's always taken good care of my cars. Best of luck in your new position."
June 9, 2016 | William T. - "Jared was excellent. I had specific date/time window when I wanted to schedule the work, and they were immediately met."
June 6, 2016 | Michael O. - "Robert extremely helpful, and expedited my drop off and departure with a courtesy car. He kept me informed and reviewed any additional recommendations. They washed car before pick up, and was unexpected."
June 5, 2016 | Amit M. - "Dave was excellent! I would give him 20 out of 10 if I could. We came in with a major breakdown and he put us at ease and was very kind to help us understand the issue and personally committed to taking care of us and getting us back on the road, which he did work very hard at and did. He made a commitment and stuck by it and this is the kind of trust I needed, he has certainly raised the standards. Dave is the absolute best and deserves special recognition, especially in my case. Please feel free to reach out to me for details."
June 4, 2016 | Tyler R. - "Robert is a great representative of Audi Denver. Very good communication. Audi Denver is absolutely setting the standard and revolutionizing customer service in the automotive industry. Thank you."
June 4, 2016 | Masood D. - "Chris was very helpful and took time to answer my questions. He texted me when the car was ready."
June 2, 2016 | Wendy P. - "Robert Ward is the best service consultant that we have ever had, anywhere."
June 2, 2016 | Laura G. - "Stanley & Ryan helped - they were awesome. We were on road trip from Houston. Had to basically do everything over the phone, including ordering a part. Stanley was very thorough and helpful in getting the correct info so we could have the right part shipped and available the next day. (Saturday of Memorial Day weekend). Ryan and Stanley were very helpful with when I arrived in tow to drop car off. They had us back in the car the next afternoon, so the road trip back to Houston was possible on Monday. Can't say enough good things about our experience! Thank you!!"
June 2, 2016 | Abbegayle D. - "Robert Ward is always amazing! He is always making sure I am taken care of and that my experience coming in to drop off my SQ5 is outstanding. Again Robert Ward understands my wants and needs with my vehicle and his attention to detail is unreal. Bill Coleman and Robert Ward are why I will always recommend purchasing an Audi from this dealership. The two of them are why for so many years I have been loyal and loved to drive/enjoy my Audi experience. Being a single woman I know these two men have my back on safety and comfort with my vehicle, which is so comforting."
May 31, 2016 | Kevin L. - "Chris Sandelli was great! I felt it he went above and beyond."
May 31, 2016 | Pat S. - "I live out of town and schedule my cars for service when I will be in Denver. I send Michael Bushke an email with my requested date and time and he always accommodates my schedule. Bushke is at least a 10 out of 10, maybe an 11 or 12."
May 30, 2016 | Dave S. - "I was very impressed by the facility. No complaints."
May 28, 2016 | Brian R. - "I LOVE the extended service hours."
May 28, 2016 | Alexander P. - "Chris Coxall is running a tip top service department up there. Trust me...there is an Audi dealership less than 20 minutes from my house...I drive two hours round trip to have Chris and his guys take care of my car."
May 28, 2016 | Richard S. - "Going to drive from Colorado Springs to Audi Denver for my service from now on! They are awesome and head and tails better than the Springs Audi dealership!!!!"
May 28, 2016 | Deborah F. - "Pleasant and efficient assistance and waiting area is very comfortable."
May 26, 2016 | Jacqueline W. - "I have never been in a cleaner service area. I drove right in and was greeted immediately by name. Awesome service."
May 26, 2016 | David D. - "This was the best experience I've had thus far with Audi service centers. Thanks!"
May 26, 2016 | Charles H. - "Scheduling was a breeze, I was greeted by name as I pulled in to the service bay and my service adviser, Ryan Reynolds, was a pleasure. Ryan also called me to update me on the status of the work and the estimated time of completion. Much appreciated. The requested work was completed in a timely fashion. My wife picked up the car and was treated courteously and professionally by everyone she came in contact with. Great experience, I will be back."
May 26, 2016 | Mikal O. - "We have worked with Robert for a few years. He represents your brand in an exceptional manner!"
May 24, 2016 | David K. - "Michael Bushke was very informative and helpful through the process being in car for 15,000 mile service, purchased Audi Care that day for the vehicle. Facility is extremely clean and people in dealership were helpful and friendly. No problem setting appointment - very easy. My Service Advisor was great and extremely helpful and informative ( Michael Bushke ). Very organized and easy process. Second time bringing car in for service. Extremely pleased - this is our first Audi. Everything has been great so far."
May 24, 2016 | Laura P. - "Ryan is always helpful and knowledgeable. I don't mind bringing my car in for service as the experience is always exceptional. Thank you, Audi Denver!"
May 24, 2016 | Britany C. - "LOVED the loaner! Your team even swapped my stuff from the loaner back to my car! Thanks!"
May 24, 2016 | Jeffrey J. - "I have been going to Audi Denver for several years. The main reason I go to them is the people. They are all exceptional and Ryan Reynolds is truly at the top. I am sure there is a whole team that supports Ryan, but to me the customer, he is the face of Audi Denver and the primary reason I continue to come back."
May 23, 2016 | Laura C. - "It was my first service experience at Audi (new Audi owner) and it was very pleasant (even with a 4 year old). Thank you!"
May 23, 2016 | Michael B. - "Probably the nicest service facility I have ever been to."
May 23, 2016 | Erik E. - "Bringing my vehicle in for service was very easy. I emailed the service consultant to get an estimate of what my service would cost and then booked an appointment online. Brought the vehicle in and was greeted/processed quickly. The complimentary car wash is a great touch!"
May 22, 2016 | Roger S. - "I've worked with Dave Ficca and Gordon Glaser as my service consultants. Both are very professional, explained my service concerns before and after work was completed."
May 22, 2016 | Michelle M. - "Chris is great! I brought my car in to have the summer tires put on and within a day of me calling he was able to get my tires delivered from storage and got me in. Great service!"
May 21, 2016 | Willie W. - "We had almost given up on this service dealer, treated very poorly in 2015. Good to see Service has turned around so quickly!"
May 21, 2016 | David K. - "Very friendly service. Right when I pulled into the service bay David directed me to everywhere I needed to go/could go. Showed me the waiting area and amenities I could use while I waited. He kept me updated on what was going on with the car every step of the way. Exceptional service!"
May 21, 2016 | Klasina V. - "I always receive exceptional service at Audi Denver."
May 21, 2016 | Randolph F. - "Dave Ficca is an absolute professional and handled everything over the phone. Mark Friends is the only mechanic allowed to touch my Audis. An absolute perfectionist with his skills. Please give both Mr. Ficca and Mr. Friends my congratulations on a job well done."
May 21, 2016 | Jeffrey C. - "Awesome! My last experience was in Glenwood Springs and I was so dissatisfied that I will never go back. Your customer service, professionalism and service department was extraordinary. I will be driving from Eagle, Colorado where I bought my A8 to your establishment for all of my Audi needs!"
May 21, 2016 | David H. - "My service advisor Stanley was great! He was the best. Excellent service. Late hours are great."
May 21, 2016 | Eduardo C. - "Great service and awesome staff and facility!"
May 19, 2016 | Jacqueline C. - "My visit was exceptional!"
May 18, 2016 | Mark B. - "Keith was fantastic. He apparently just got promoted while my car was being serviced, which based on my experience was well deserved. I am an engineer, so I ask lots of questions. Keith answered them all thoroughly and graciously. I only hope his promotion doesn't prevent him from advising me in the future. Again, Keith went above and beyond, answering all of my technical question and offering me a print out of my vehicle's diagnostic report which I gladly accepted. I think he deduced that I was interested in them based on our conversation, and printed them out for me before I even knew that was an option. I'm an engineer and I like knowing the details, so that made me very happy."
May 18, 2016 | Leslie Z. - "Chris met me at my car and thoroughly explained what the 5,000 mile check would entail.Chris even had me meet with the tech guy (I'm sorry, I don't recall his name at this particular moment) to walk me through the process of using the SIM card. The guy was extremely helpful and patient with me. Loved having it washed! Thank you!"
May 17, 2016 | Charles J. - "Jared was extremely professional and diligent throughout our entire interaction together. He kept me informed on the work to be done to the vehicle and provided accurate estimates in terms of cost. He took the time to recommend Audi care, letting me know that it would save me roughly 50% on my next 4 service visits, which I really appreciated. He even went above and beyond to let me know the exact specifications of my tires when I asked him what I currently had on. Truly exceptional, and I'll use him as a contact at your dealership for service moving forward."
May 17, 2016 | Don S. - "My car suffered from an extremely difficult problem to diagnose. The problem was intermittent, and would totally immobilize the vehicle. The service department brought in an outside expert to assist in the diagnosis, and eventually identified and fixed the problem to my total satisfaction. My service consultant, Jared Chipkin, kept me fully informed, and because of the inconvenience of this warranty problem, he intervened with the Audi district organization to obtain a refund of my Audi service contract. He also offered to have the car delivered to me which was totally exceptional as I live 125 miles from the dealership. Not only did the dealership detail my car (inside and outside), they also buffed a fender scratch -- at no charge. That is truly exceptional service."
May 16, 2016 | Michael P. - "Ryan was the service advisor who did a great job of volunteering to get some sticky gunk off right rear quarter panel that had remained after the usual car wash process. He went out of his way to get a special solvent and soft cloth and carefully removed the gunk spots!! Again a truly positive experience with service department. They really go the extra mile to exceed expectations. Love the extended hours so I could pick up my vehicle after dinner instead of rushing through traffic to get there by 6pm."
May 16, 2016 | Robert T. - "I was truly amazed to see my name on a big screen TV as I entered the service department welcoming me to Audi Denver and stating the reasons for my appointment. Very classy."
May 15, 2016 | Kenneth G. - "My assigned service consultant (Stanley Walters) was very customer service oriented, He had my needs/requirements thoroughly addressed and ready when I arrived. (I travel 3.5 hrs to the dealer, I therefore, have business meetings and site visits planned during the time that I'm in the Denver area. Consequently, time is of essence for me). I was quite impressed with expediency of the 'in-take' process when dropping off my car. I've been very impressed with the courtesy and customer service given by the dealership staff."
May 15, 2016 | Gerhard H. - "Great customer service. Just real easy and a high degree of customer service provided."
May 15, 2016 | Andy C. - "Chris Maydick was fantastic to work with. Excellent service."
May 15, 2016 | Melinda S. - "Dave Ficca was great as usual, and worked hard to be sure my issues were resolved. Thanks!"
May 14, 2016 | Beverly H. - "Mark was very helpful to my needs."
May 13, 2016 | Michelle M. - "Robert Ward has been helping me for years at your location. He's always friendly, knowledgeable and courteous! He's the reason why I have my car serviced at your location."
May 13, 2016 | Todd M. - "Mike Buschke is outstanding."
May 13, 2016 | William D. - "Service and staff always exceed expectations."
May 13, 2016 | Cathryne J. - "Gordon Glaser provided excellent service and answered my questions regarding the Takata airbag issue. He researched the history of my A4, finding that the issue was fixed in October 2014 and I purchased my 2015 A4 in December 2014!! I am pleased that Audi provides the service of storing my winter or summer tires, depending on the season."
May 12, 2016 | Richard S. - "Great experience all around. Could not have been better."
May 12, 2016 | David P. - "Dave did a great job to service our needs. The dealer is exceptional in all aspects."
May 11, 2016 | Lauren H. - "Dave was very patient and helpful! Truly appreciated the service."
May 10, 2016 | Elisabeth S. - "Jared, along with another representative, greeted me before I even left my vehicle in the service area. Very nice. I expect the best. And Audi Denver delivered. Jared and team are warm, professional and considerate. A winning combination. I must say that the restrooms are exceptional!!! As if I am at the Four Seasons..."
May 9, 2016 | John L. - "My service consultant, Chris Sandelli, was excellent!"
May 8, 2016 | John D. - "Everything about the service environment and waiting area (and restrooms) is superb. Since we three hours away from Denver we always appreciate the willingness with which they accommodate our schedule. Have never had better service at any other dealership!"
May 8, 2016 | Paula B. - "The overall service was excellent!"
May 8, 2016 | Jayson H. - "This dealership has blown away the service I used to receive at Kuni Lexus in Greenwood Village and why I have sold my Lexus and now have two Audis. I don't have time to deal with excuses and work that isn't done right. This is exactly why I go to Audi Denver because their service department is incredible. I buy my luxury vehicles based on the service department more than the vehicle itself."
May 7, 2016 | Teresa V. - "Chris Sandelli went above and beyond to ensure a hassle-free experience!"
May 6, 2016 | Joseph K. - "My experience was great and the service consultant, Stanley Walters, was outstanding. My follow up question is Audi Denver ordered a rear mid console vent piece because it wasn't in stock. I just wanted to follow up on the status. Thank you."
May 6, 2016 | Douglas K. - "REALLY LIKE THE NEW HOURS. DROPPING OFF AT 8:00PM REALLY WORKS FOR ME. GREAT CUSTOMER SERVICE!"
May 6, 2016 | Gregory B. - "Really appreciate Ryan Reynolds professionalism and attention to needs. Great."
May 5, 2016 | Michael L. - "Chris Sandelli accommodated the date/time I requested for service. Audi Denver is one of the most accommodating, clean and friendly dealerships I've ever worked with. Very accommodating!"
May 3, 2016 | Susan R. - "From beginning to end, Audi never disappoints! Michael Bushke, my/our Service Advisor, was/is incredibly knowledgeable, professional and always very respectful of all questions and concerns that I/we raise regarding our Audi Q5. Kudos to him and his amazing team of professionals!"
May 2, 2016 | Michael R. - "Chris Sandelli was great to work with. The service was excellent. I was impressed since this was the first time I have had to bring a car in."
May 2, 2016 | Michael G. - "Robert Ward made everything easy for me to have my Audi A7 in for service! Excellent customer service!"
May 2, 2016 | Susan P. - "Gordon gave me an excellent overview of what the service entailed as well as a heads up on my tires and alignment. He also contacted me regarding brakes once my car was being serviced and was able to fit those in at the same time. The Audi Denver facility is wonderful! The service department scheduled me on the day I requested based on my schedule. I love my Q5 and I love how Audi Denver takes care of it for me! They had my car washed and ready to go in spite of the rainy day!"
May 1, 2016 | Samuel S. - "Stan was great, thanks!"
May 1, 2016 | Bonnie M. - "I appreciate having Robert Ward as my contact person."
May 1, 2016 | Harry S. - "Jared Chipkin, the service advisor, was above and beyond in professionalism."
April 28, 2016 | Drew F. - "Chris Sandelli is an EXCELLENT service consultant and took care of all my matters in a timely fashion. I will definitely return and use him."
April 28, 2016 | Ryan B. - "Great work, Audi Denver team! Pleasant experience all the way around"
April 26, 2016 | Danielle A. - "Love Michael!! He is wonderful to work with! Thank you!"
April 25, 2016 | Dan S. - "Jared did a great job! I wish more people in general had the skills he possesses! Give Jared a pat on the back for a job well done! Thank you!"
April 25, 2016 | Mark A. - "Jared was very professional and helpful. His service was glorious."
April 24, 2016 | Charles E. - "Best intake of any dealer ever experienced."
April 24, 2016 | Matthew Z. - "Robert Ward is truly exceptional."
April 21, 2016 | Murray S. - "Chris Sandelli's customer service is second-to-none! Chris is the sh*t."
April 20, 2016 | Michelle M. - "In advance of my appointment, Jared provided helpful guidance on type of coolant to purchase to get me safely back to Denver from Casper, WY, where I was when my 'low coolant' light came on. When I picked up my car, Chris Sandelli helped Jared get me checked out. Chris went above and beyond and got a minor door ding buffed out of my drivers side door. My entire experience that day was great, but getting that ding taken care of was the icing on the cake. Thank you!"
April 19, 2016 | Rasheeda H. - "My total experience at the Audi dealership was wonderful as it always is. The persons who assisted me were courteous and polite, they offered me water, etc, they were helpful in every way."
April 19, 2016 | Anthony M. - "Robert Ward and Jermaine Perry are the reason I bring both of my Audi cars to Audi Denver. They always go above and beyond to make sure I am a delighted customer."
April 18, 2016 | Amie G. - "I had a great experience as always at Audi Denver. Keith the service advisor was great to work with - a provider of outstanding service."
April 18, 2016 | Alison S. - "Michael Bushke, my service consultant is knowledgeable about my vehicle and his customer service skills are excellent. I feel very confident that my car is being well serviced in his care."
April 18, 2016 | John P. - "Very easy, friendly process. Great system with AudiCare and service consultants."
April 18, 2016 | Lou M. - "I stopped in two weeks before my scheduled service because a low oil light appeared on the dash board. I went in unscheduled, and my service writer Keith Florian greeted me instantly and explained that sometimes with a turbo this can happened. He took the car back to the work area and added oil, and I was on my way out in less than ten minutes. GREAT SERVICE WITH A SMILE!!!"
April 17, 2016 | Salvatore G. - "Thank you and Keith Florian for a flawless service experience."
April 16, 2016 | James R. - "I have dealt with both Keith Florian and Dave Ficca in servicing my S4. Both are great guys and very attentive to the issues with my car. I won't take my Audi to get service anywhere but Audi Denver. Thanks Keith and Dave. This time, Keith was great. From start to finish he was extremely helpful and took the time necessary to diagnose the problem that was hard to detect. He took the time to help diagnose the problem and went above and beyond to get the car turned around in 24 hours and back to me. A great experience from start to finish. Great job, Keith."
April 16, 2016 | Steven C. - "Robert is great. Always takes care of my needs."
April 16, 2016 | Amanda M. - "Dave Ficca was outstanding! I was able to come in later, 8pm. Dave and the staff made the experience quick and easy! Could not ask for a better experience! Kudos to Dave and the entire staff! This has truly been a great experience. I am a first time Audi owner. I come from a family of BMW and Lexus owners. I can honestly say this has been my best experience as a car owner. The experience has far exceeded my expectations; from the sales team to the service team! I appreciate all that you guys do! Car was clean and looked brand new! Thank you!!!"
April 16, 2016 | Brandy K. - "Jermaine, the service manager, is so professional, has excellent customer service skills, and knows how to make people feel like they are truly a valued customer. He is excellent at his job, makes sure the customers needs are met, and Audi Denver couldn't have hired a better person for that position!!! People like Jermaine and Josh, the lead service technician, are why I will continue to trust bringing my vehicle in to have serviced at Audi Denver and influence my decision to continue to buy Audi vehicles from Audi Denver. A huge thank you to Jermaine and Josh!! They are two outstanding employees and I am so impressed with their work ethic. I am so impressed with the new service that Audi Denver provides now with extending the service hours until midnight. My engine light was on and I had scheduled to bring my car in for service in the afternoon once I got off of work. I was provided with a loaner car for the night. The service department had sent me a text during the night (I told them they could do so) letting me know that my car was finished and would be ready for pick-up in the morning. I was able to drop of the loaner car and pick my car up on my way in to work. It was so convenient for me and my busy work schedule. The lead technician, Josh, had set this all up for me! Josh is very knowledgeable, provided me with outstanding customer service at drop-off and pick-up of my vehicle, and definitely is why I will continue to service my Audis at Audi Denver!!!!"
April 15, 2016 | David P. - "Dave was wonderful to work with and took care of my challenging scheduling needs."
April 15, 2016 | Tamara B. - "Jared was exceptionally helpful."
April 15, 2016 | Bonnie M. - "Stan was exceptionally courteous and helpful and explained everything thoroughly to me."
April 15, 2016 | Patricia S. - "Michael Bushke is the man. Awesome."
April 15, 2016 | Scott S. - "The Service Department at Audi Denver is what I expected when I joined the Audi family...more than normal."
April 15, 2016 | Brian B. - "Michael Bushke is awesome. He is always helpful and informative. He gives me things to think about but doesn't try to upsell me. I appreciate that. I always call Michael Bushke and if possible, he makes the appointment happen as I want it. I always tell my friends with Audis to go to Audi of Denver. I live in Colorado Springs and will not go to Phil Long Audi. Had a couple of bad experiences there with my previous Audi and will now only go to Audi Denver and will deal with Michael Bushke."
April 14, 2016 | Sean U. - "My service advisor, Keith Florian, explained the importance of the major service Audi Denver was to perform on my A4. He ran through the line items and pointed out when I had a choice for specific service as well as the pros & the cons. Audi Denver has a fantastic facility. I brought my computer and work with me and used their facilities to remain productive while I waited. The Quattro Cafe is a nice touch! The gentleman running the Cafe was very friendly and gracious. My service advisor, Keith Florian, worked with me to find a convenient appointment and he got me in as soon as he could. I'm very satisfied. The staff is friendly, helpful and knowledgeable. The facility is amazing - comfortable, convenient and welcoming. One word: painless."
April 13, 2016 | Greg L. - "Dave Ficca did a great job in getting me checked in. Loved the later drop off, came in at 7:30pm. I really like the new building and service department."
April 13, 2016 | Robert H. - "Always a good experience working with sales and service people. Excellent."
April 13, 2016 | Jeremy T. - "Robert Ward is EXCEPTIONAL!"
April 12, 2016 | Mark S. - "I find it incredible that the service bay is always spotless in appearance. Great service, always a pleasure to work with your team."
April 12, 2016 | Clare R. - "Stanley and the check-in staff were friendly and efficient!"
April 12, 2016 | David S. - "Dave knew exactly what I was in for. I was back on the road in less than 20 minutes. Didn't wait at all. I really like the drop off area, super clean and easy. LOVE the night hours. Dropped off the car at 6:00PM. Easy, two other cars arrived at that time, not the usual morning crush. The new night hours are a wonderful addition. I am much better able to get to Littleton after hours, no rush hour messes! The pace of the entire evening was perfect. Car was ready to go. Got texts throughout the evening keeping me up to date on the process. Nice clean up job. This is mud season in Colorado, and they did a nice job on the interior. Service was completed earlier than I expected."
April 11, 2016 | Patricia N. - "Gordon is a great representative of the Audi brand."
April 11, 2016 | Robert P. - "Chris and team were AWESOME!!"
April 11, 2016 | Krystal V. - "Jared was great to work with! Wouldn't take my Audi anywhere else. Facility is very nice and all the staff are great. Awesome experience from start to finish! Service time they gave me was spot on and it made working remotely from the waiting room a breeze."
April 10, 2016 | Laura G. - "Stanley was exceptional to work with. He was courteous and very thorough in explaining the work being done on my vehicle as well as asking questions about the few questions we had. Great experience!"
April 10, 2016 | Robin H. - "Mike my service guy was great. Made me feel like he truly cared about me... Great outstanding service. Mike was awesome."
April 9, 2016 | Raewyn S.- "As soon as I drive up I'm greeted with a smile and taken care of quickly. My loaner car was ready and I was able to get to work on time. Very thorough. I was told my car should be ready by the afternoon but a problem was found that needed more time to repair and I received a text stating so. I therefore returned the next morning when it was ready and repaired under warranty and again able to get to work on time."
April 8, 2016 | Mark M. - "Robert's customer service is amazing. I know the shop is always extremely busy, but he always drops everything to fit me in. Now that is service!!"
April 8, 2016 | Pierre E. - "The sales manager was amazing!! I thought I lost my wheel lock tool and I was shown where all my tools were. I was also not charged for the service on my tire, even after the misunderstanding about my wheel lock was my fault. This is my third new Audi & I will always be a loyal customer!!"
April 8, 2016 | Cindy B. - "We were very pleased with Steven Lucero. He was very polite and helpful. He was terrific. The car was washed which we appreciated."
April 5, 2016 | Alla D. - "Keith Florian did a great job getting me an appointment time that worked for me and got me out of there in less than an hour. Truly the best experience at a dealership. This is my second car from Audi Denver, if buying another Audi that is the only place I will go."
April 4, 2016 | Christopher S. - "Jared is truly exceptional to work with. I have requested that he serve as my singular point of contact for both of our Audi vehicles (my wife was previously working with another service consultant). Jared is incredibly knowledgeable about the service needs and decisions that I have to make related to my cars. I trust that he is truly advising me with my (and my cars') best interest in mind."
April 4, 2016 | Deanna W. - "I can't say enough good things about Chris Maydick. He made me feel comfortable with the process, and also made me feel like I was his only service appointment of the day. He kept me updated and did not rush through the process and answered all my questions thoroughly. Chris Maydick waited after 6pm for me to pick up my car. I thought that was very nice of him."
April 4, 2016 | Devon H. - "Service time and evaluation was faster and more efficient at Audi Denver than any other experience I've had at a different Audi dealership location. Jared provided the best customer service experience I've had with other Audi dealerships."
April 4, 2016 | Michael W. - "Stan was great! In from out of town and Stan and techs got me in and out on time including finding and solving a couple of unexpected issues which were missed by another dealership a couple of months earlier. Great job Audi Denver... I will be back."
April 4, 2016 | Michael H. - "Keith, Service Advisor, was super - professional, knowledgeable, and friendly. Keith is a asset to Audi - a true professional! Car was ready earlier than expected."
April 3, 2016 | Burton S. - "Everything was extremely timely and done very quickly."
April 3, 2016 | Art K. - "Jared Chipkin is great."
April 2, 2016 | Enid M. - "They were totally ready for me. Service advisor, Robert Ward, was ready for me. Explained everything to me. Gave me a time for when it would be ready. I went to the waiting area, which is really, really nice and comfortable. Drinks & food available, nice and quiet. Car was ready ahead of schedule. Checked out easily. Got into my beautiful clean allroad. Perfect service. Thank you, Robert Ward - and all the others who worked on it. Audi Denver on South Broadway is beautiful, clean, simple to get in and out of, and nothing could be improved upon. The place & service are truly exceptional - I keep saying that. It's true!"
April 2, 2016 | Laura D. - "Robert Ward was fantastic - super helpful, honest, knowledgeable and thorough! Really appreciate the great service!"
April 2, 2016 | Victoria M. - "Excellent service all around. No problems whatsoever. Audi Denver provides a true first class experience."
April 1, 2016 | Hank S. - "Polite and professional. Very, very comfortable waiting area; one of the nicest I've seen. Would not hesitate to return for service or to recommend dealership to a friend."
April 1, 2016 | Sophia M. - "Keith is top notch!"
April 1, 2016 | Daniel N. - "Robert Ward is excellent. He worked out a day/time that worked for me and got me a loaner care for the day. Very easy from dropping off loaner car to pick up of my vehicle. Always a pleasure. Thanks!"
March 31, 2016 | Clay J. - "We just moved from Texas and I wanted to get my wife's car serviced. You all did a great job. I will be back. By the way...great exhibit at the Denver Auto Show. Very satisfied, everything was great."
March 29, 2016 | Gretchen L. - "Stanley was great! Friendly, knowledgeable, responsive."
March 28, 2016 | Patricia W. - "Chris was very professional and explained things thoroughly."
March 27, 2016 | Blake M. - "Keith was great and very communicative throughout the entire process."
March 27, 2016 | Timothy E. - "I worked with both Rick A. and Chris S. Both were very knowledgeable, friendly and answered all of my questions. I received exceptional service from both of them - I was very pleased. I didn't expect to have my car washed, it was really bad with all the melting snow and bad weather, it looked great when I picked it up. Thanks again!"
March 27, 2016 | Joseph M. - "The upstairs area is quiet, comfortable and quite useful to get work done and relax. Chris M. and the team always do a great job. Chris M. and the Audi Denver team do a great job and they also take care of my wife when she brings in my vehicle."
March 27, 2016 | Kevin C. - "I had a great experience bringing my Audi in for service at Audi Denver. Everything went very smoothly. Thank you!"
March 26, 2016 | Travis D. - "I purchased my A7 from Audi Denver and have had all my service with this shop. I have always been impressed with their service and the quality of the work."
March 26, 2016 | Brad H. - "A pleasure to work with staff there - went of way to make experience less hassle."
March 26, 2016 | Richard G. - "Team always does a great job."
March 26, 2016 | Harry B. - "Jared Chipkin by far exceeded what I would consider the best customer service I have received from any Audi dealer."
March 25, 2016 | Mary Beth M. - "I'm adopting Robert Ward! He's amazing! I can't believe I called on a MONDAY and got in! I'm a huge fan and everyone helped as a team, so rare nowadays! I was embarrassed at how dirty my car was when I dropped it off and they did a great job cleaning it!"
March 24, 2016 | Rob M. - "Robert is outstanding, knows my vehicle needs and clearly explains options."
March 23, 2016 | Jason S. - "Great service. This was my first experience at Audi Denver and I will definitely return for all future service on my Q7."
March 21, 2016 | Brian B. - "Michael Bushke was extremely accommodating and professional. As I am the second owner of my TTS, it was great the way Michael made me feel as if I had just purchased off the lot. Again, Michael Bushke exceeded my expectations. I have previously owned Mercedes-Benz offerings and I was impressed by the quality of the dealership...very impressive."
March 21, 2016 | Jim B. - "Christopher Maydick was friendly, exceptional. Again, Christopher answered all my questions and steered me to the waiting area. All good. Washed the car -- smart move. Love this kind of service and that's why I will patronize Audi Denver."
March 21, 2016 | David M. - "Chris was a true professional and courteous! Great facility where I don't mind waiting for my vehicle to be serviced! Chris the service rep was awesome! I love Audi Denver and their service department!"
March 21, 2016 | Laura P. - "Stanley was wonderful when I called near closing time. He helped me arrange my car to be towed, made me a 7am appointment for the next morning and had a rental car ready for me first thing. He called me to tell me my car was ready (two hours sooner than I expected), advised me to have the alignment checked after the flat tires (I really needed it!) and took great care of me. The repair was less than I expected and it was done several hours sooner. I couldn't have been more pleased. I did not stay this time - picked up a rental car at 7am and rushed to work. In the past, I have waited and been very pleased with everything in the facility. The nicest auto place I have ever experienced! Stanley arranged this so smoothly and relieved my anxiety after having TWO flat tires!"
March 21, 2016 | Steven R. - "Very polite and courteous service. Appreciated having my car washed after the work was complete."
March 21, 2016 | Kim H. - "Extremely pleased with Chris Sandelli. He takes his time explaining all the work to be completed. Last but not least Chris provides almost real time updates on service which I have not experienced before. I will continuously request to work with Chris - especially his technical knowledge of the vehicles is very much appreciated! Could not be more pleased with Chris Sandelli. I am looking into buying another Audi for my wife and will request to only work with Chris."
March 21, 2016 | Jennifer B. - "Everyone was great, I am always very happy about my experience at Audi Denver. I was very grateful that they had the part I needed in stock and were able to fix my car the very next day. They also informed me of a recall item on my car, which they replaced at no cost to me. Awesome!"
March 21, 2016 | Yousef H. - "David is by far one of the best service consultant I've dealt with, he is very professional."
March 20, 2016 | Mary B. - "Very happy with Ryan and the service department!"
March 19, 2016 | Corrine H. - "Loved the fact that I could get an espresso drink while waiting! Everyone was very nice and professional. Waiting area was comfortable as well as conducive to those of us who had to do business while waiting."
March 19, 2016 | Jill D. - "Robert was awesome. Robert even helped me set up my cell phone to the car."
March 18, 2016 | Mark C. - "Steven Lucero was outstanding in every regard. My doctor's office is not this nice! I wish all dealers learned how to deliver exceptional service like Audi Denver. Audi Denver is my go-to place for services my Q5. Even though we have an Audi dealer near our house I prefer to make the drive into Denver as I know they deliver every time. A home run. My car was spotless when I got it back."
March 17, 2016 | Donna T. - "I have always received the very best of customer service & courtesy at Audi Denver. The dealership is beautiful & provides every comfort & amenity imaginable while waiting on your vehicle. The sales, service & finance department staff members have always been professional, knowledgeable, warm & friendly. My all-time favorite dealership!!!"
March 17, 2016 | Jeniece L. - "I couldn't have had a better experience!! Love Audi Denver! My service rep was amazing."
March 17, 2016 | Erick V. - "Ryan was awesome. I'm well aware I don't drive an R8 but Ryan was just as helpful and courteous. The German design and architecture is aesthetically pleasing."
March 15, 2016 | Ryan B. - "Robert Ward is one of the best consultants i have ever worked with. Everything is very nice and well laid out. It is very nice the way the new shop is set up."
March 14, 2016 | Sandra T. - "My A7 was in for a service and also to be detailed. Both was done wonderfully. Craig, in the detail shop always does and excellent job. Keith was fantastic and introduced me to a couple of other people in your dealership. Good experience. Keith Florian is probably the best Service Consultant I've worked with."
March 14, 2016 | Steven B. - "I was extremely pleased with the ease of making an appointment and the promptness in greeting me when I drove in. Mike was great at explaining everything and giving me an accurate timeline. He was great. I would try to work with him again!I had originally asked for a loaner car, but decided to wait for my car. They actually finished my car quite early. That was a pleasant surprise and very different from other car service experiences that I've had."
March 13, 2016 | Mary Jo P. - "Michael was extremely knowledgeable, professional and responsive. He communicated with me regularly and was thorough and friendly. He provided an exceptional customer experience and I was very impressed. The drop off process was very pleasant. I'm almost excited for my next maintenance service based on the great experience I had. Michael was very flexible with my constantly changing schedule. I had to change my pick up time a few times due to my work schedule and he was very accommodating and helpful. He made this a very simple process for me."
March 13, 2016 | Andrew J. - "I would give Robert an A+. Very nice, and offered loaner vehicle. Went above and beyond. He is an asset to Audi Denver."
March 13, 2016 | Jennifer H. - "Dave Ficca was fantastic to work with. Look forward to working with Audi Denver in the future. We may even purchase another car from them because the service has been so great thus far."
March 12, 2016 | Melissa D. - "I have been to Audi Denver 2 times and will continue to schedule service appointments with Ryan. He is always friendly, professional, and accommodating. Both times I have been here, I chose to wait while the service is being performed. He made it a point to keep me updated throughout my wait time to set my expectations, which is always appreciated!"
March 12, 2016 | Lesia R. - "I needed to change my appointment date, and this was handled without any issue. Someone was waiting to greet me as I pulled into the service bay. I was immediately seated and the paperwork processed in a matter of minutes. Efficient and friendly...truly seamless process! The service appointment was shorter than estimated! My car was washed when it was returned to me! Friendly and efficient!"
March 12, 2016 | Oscar L. - "By far the best experience to date."
March 10, 2016 | Alexander P. - "Chris Coxall was amazing and thorough. Friendliest service manager I've ever met...I drive 1.5 hours from Colorado Springs to this Denver service department because of my past experiences. Thanks Chris!"
March 8, 2016 | Kevin L. - "Keith was super. They are great at Audi Denver, they always take care of me and I am very happy overall. Great experience. My vehicle is clean and ready for me when I have paid. I was impressed that the oil consumption test didn't fall through the cracks. Audi Denver and Keith took care of my vehicle. Clean, calm, comfortable facility."
March 7, 2016 | Molly R. - "Michael was very thorough and very responsive."
March 7, 2016 | Gerry S. - "Not sure how anything could have gone smoother. Grade A experience. Car was washed."
March 7, 2016 | Patricia T. - "Jared was one of the most polite and respectful people who have assisted me in the service department over the last 6 years."
March 7, 2016 | Heather H. - "Michael was fantastic!"
March 6, 2016 | Sam C. - "Ryan Reynolds is the man!"
March 6, 2016 | Payam K. - "Excellent experience. I was impressed."
March 5, 2016 | Nadine V. - "Very accommodating in every way. Provided a VIN verification for me to have for getting my car registered. Service was scheduled in a very timely fashion-loaner car was all arranged for a smooth pick up."
March 5, 2016 | Tony H. - "Robert Ward at Audi Denver did a fabulous job from start to finish; best service I've had in awhile from a dealership. Thank you!"
March 4, 2016 | Andrew B. - "Robert and the rest of the staff were fantastic. I recently bought a Honda for my wife (her choice). I must be spoiled by the Audi team because you are the standard I hold other dealerships to. It was night and day. Audi is worth every penny."
March 4, 2016 | Cole O. - "Robert Ward and Mark Friends are great to work with. Excellent job."
March 4, 2016 | Mary Jane M. - "Great experience waiting. Excellent explanation of service. Super impressed!"
March 3, 2016 | David W. - "Stanley was awesome. He was genuine and truly demonstrated excellent customer care."
March 3, 2016 | Stephen G. - "Dave is the best service rep at the dealership. Always who I ask to work with."
March 3, 2016 | Randy E. - "The staff are exceptional in every way. Professional, courteous, and knowledgeable."
February 29, 2016 | Michael G. - "Truly a great service experience. Beat the estimated time for the service!"
February 29, 2016 | Thomas T. - "Keith was fantastic. I made a last minute change to both the drop off and pick up times and he took care of it. Basically I had the service set for me by my original contact at Audi, Tim Wilt. I let him know when I could come in and he scheduled me immediately, It was exceptional service. Again between Tim and Keith service was exceptional."
February 29, 2016 | Jacob T. - "Michael is always so friendly, helpful, knows his job back and forth and always does whatever he can to help."
February 27, 2016 | Kari K. - "Christopher was knowledgeable and accommodating. Not pushy yet knew what my car needed. I hope to get him again."
February 26, 2016 | Peter P. - "My experience at Audi Denver exceeded my expectations. I was impressed with the cleanliness if the premises, knowledge of staff, fast turnaround time of repairs done on my car and courtesy of staff. Thank you."
February 26, 2016 | Maury C. - "Excellent service as usual."
February 26, 2016 | Susan K. - "Ryan Reynolds provided exceptional customer service and I very much appreciated his conscientious service. He was very helpful in scheduling service for my car. Thank you! Just moved to Colorado and serviced my A7 for the first time at Audi Denver - top notch service!"
February 23, 2016 | Brandon M. - "Exceeded my expectations by taking me out in the S7 for a ride. You meet my expectations every time and that's a good thing. I have high expectations."
February 23, 2016 | Beatrix K. - "I love the complimentary car washes - always a nice surprise!"
February 23, 2016 | Omar H. - "I really like that Ryan kept me updated with texts rather than calls. I'm a busy guy and that fits my needs perfectly."
February 23, 2016 | Matthew D. - "Was happy with old McDonald Audi building; new Audi Denver facility is impressive & makes service drop-off/pickup and on-site waiting even more convenient. On fourth Audi serviced at Audi Denver; familiar with team and very happy with service experience for in-warranty vehicles and Audi Care coverage (with the older, out-of-warranty Audi, was sketchy to be pitched fuel cleaners, additives, etc. despite requesting regular service interval/factory maintenance, but appreciate that service dept aims to be a profitable part of overall dealership). Front-office service team helpful in scheduling, reviewing, recommending service; appreciate all work and feedback from techs. Great experience overall."
February 23, 2016 | Wes B. - "Scott was very helpful in getting our appointment arranged and completed. Love the new facility."
February 22, 2016 | Dan B. - "Great experience. The appointment was on time within 1 minute, and the duration of the service was within 1 minute as well. Excellent/Perfect service on all accords."
February 22, 2016 | Steve S. - "Ryan was awesome to work with! He was extremely courteous and very responsive. Thank you!"
February 20, 2016 | Douglas D. - "In this case, I truly do think the dealership and customer service are exceptional. Nice job. I enjoy the amenities provided while waiting."
February 18, 2016 | Dale A. - "Keith was the service consultant, and he did an exceptional job taking servicing my car. Audi Denver was able to get me in on the day I called, even though I didn't have an appointment."
February 18, 2016 | Dan F. - "Stanley Walters was very helpful and accommodating."
February 18, 2016 | John A. - "Keith did a great job meeting my difficult schedule."
February 17, 2016 | Hanh P. - "Michael Bushke continues to exceed my expectations with his customer service. Jeremiah was also incredibly friendly and professional in ensuring I was taken care of while I was in the facility. Thank you for always making it a great experience at the dealership."
February 17, 2016 | Linda B. - "Jared was incredibly helpful when the loaner vehicle got a flat tire. He had my car brought to me and kept checking in with me. I won't go anywhere else to purchase or service Audis. Everything is done well. Truly exceptional. Ian brought my car to me on the side of the freeway where I was stranded with the loaner. Totally above and beyond the call of duty!"
February 15, 2016 | Becky T. - "Michael is an excellent service rep and made my experience a very positive one. The lady in the check-in area was also very professional and efficient- felt like I could tell her anything and she would get it handled. My car was so shiny that I did not recognize it- great car wash service!"
February 15, 2016 | Leigh H. - "Everyone was great-from drop off to pick up and waiting for me to get through traffic to get my car. They even washed the exterior!"
February 15, 2016 | Andre R. - "Michael Bushke is excellent and really makes sure my needs are met. Audi Denver makes it easy to get my car serviced, with minimal impact on my busy schedule."
February 13, 2016 | Randolph F. - "Dave Ficca is truly one of those rare individuals who truly cares about the customer and their car. He completely explains all required service issues and is extremely knowledgeable about the Audi car lines and especially the performance "S" models. Wonderful new service facility. Dave Ficca is an absolute professional who always ensures my car's needs are met within a reasonable amount of time. Please make sure that David Ficca realizes just how much I appreciate his professionalism and attention to every detail. Truly the best at what he does. Car was already washed and polished and ready for pickup inside the garage as promised. Truly an exceptional experience."
February 13, 2016 | Sean M. - "Thank you Robert for taking care of my car. I really appreciate your professional manner. Keep up the good work and look forward to seeing you next time. The car was completed before the scheduled appointment because Robert had it there early and prioritized accordingly. When he called me, it was already done which was awesome! Thank you and see you next time!"
February 12, 2016 | Matthew H. - "Christopher was great! Because of a special coat applied to the car, I had to ask that it NOT be washed. He made sure this was taken care of. He provided me with an estimated wait time and walked me to the waiting area."
February 12, 2016 | James R. - "Next time I come in I will specifically request Dave as my consultant. In fact because of his excellent help I will absolutely bring my S4 back to Audi Denver for all upcoming maintenance. Dave Ficca was great to work with. I dropped off my S4 for its 5000 mile service. I was in and out in 10 minutes with a loaner vehicle ready to go. The next day for pickup I noticed my car looked like it was the day I picked it up brand new from the dealer. Meticulously cleaned inside and out. Dave went the extra mile for me and it truly was a painless experience all around. Thanks Dave! Can't say enough about working with Dave. Timely, efficient and friendly. I will come back to Audi Denver specifically because of him. My S4 was ready and waiting for me when I arrived. She was also clean as a whistle. I told Dave it hadn't been that clean since the day I picked her up brand new from the dealership. Car was perfectly cleaned and ready to go. Forgot how gorgeous she was because of how clean you were able to get it. It was obviously hand washed."
February 10, 2016 | Jereld W. - "Chris Maydick, as always, is exceptional to deal with."
February 8, 2016 | Sheena B. - "Kept accommodating my changing schedule. Stanley Walters was so helpful and thorough."
February 8, 2016 | Cheryl G. - "Chris, the service manager and Dave (my service representative) were amazingly helpful and knowledgeable."
February 5, 2016 | Alvaro M. - "Greeted immediately on arrival and Ryan was thorough and courteous."
February 5, 2016 | Mike F. - "The gentleman who help me with my service truly went above and beyond my expectations. Much appreciated! He really went out of his way to help me have a good experience there. Thanks for all your help."
February 5, 2016 | Joyce R. - "I enjoy working with Robert and Jermaine. They make expensive repairs palatable and insist on quality every time! With the final repair, all was great!"
February 1, 2016 | Frank Q. - "I am totally satisfied. The best service I have ever had at a dealership. Stanley was great. They were extremely helpful. They washed my car both times I dropped it off."
February 1, 2016 | Daniel H. - "Very professional and neat in appearance. I always feel that Audi Denver goes above and beyond and we plan on buying future vehicles from them. Had the car back in less time then promised - ran it through the car wash too! Thank you!"
February 1, 2016 | Robert S. - "As soon as the car came into the facility, the service folks were right there... Always truly exceptional service. Ryan Reynolds was indeed exceptional from the start to finish. Thanks."
February 1, 2016 | Alex R. - "I have known Robert Ward for several years at Audi Denver and he does an absolutely exceptional job. He has always taken great care of my wife and me. It is a real pleasure to work with him. They do a terrific job every time!"